IT Support Supervisor
Virtual Vocations Inc
Leading a dedicated support team, the full-time IT Support Analyst Supervisor will manage incident response for high-severity issues, develop training materials, and ensure efficient resolution of technical problems for court reporters using the Maggie product in a remote environment. Key responsibilities Supervise and coach analysts handling inbound support tickets, calls, and chats Triage high-severity incidents and coordinate cross-team responses for critical events Maintain and expand the knowledge base, runbooks, and training materials for support operations Required qualifications Proven experience in IT support or incident management Strong background in supervising technical teams and managing escalations Experience with creating training materials and knowledge bases Familiarity with hardware and network troubleshooting Ability to analyze support metrics and identify improvement opportunities
Vacancy posted 3 days ago
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