Senior Service Desk Lead - Federal IT & CSI Champion

TekSynap is seeking a Service Desk Team Lead in Arlington, VA, to oversee service desk agents and ensure excellent customer service and technical expertise. The ideal candidate will have over ten years of experience in service desk management, with a focus on supporting federal environments. You will coordinate training, manage supervisors, and own the ICTSM process. A bachelor’s degree or equivalent experience is required, with a target salary range of $130,000 – $155,000. #J-18808-Ljbffr