Specialty Pharmacy Program Analyst

Careers with Real ImpactEvery role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.ABOUT ORSINIProviding compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.OUR MISSIONOrsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.CORE VALUESAt the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.COMPENSATION & LOCATIONThe salary for this role is $55,000. Compensation for candidates hired in other geographic locations will be reviewed and determined during the hiring process.This is a remote position with occasional travel for team or customer meetings. Candidates located near our Elk Grove, Illinois or Columbus, Ohio offices are preferred.POSITION SUMMARYThe Specialty Pharmacy Program Analyst position works in collaboration with the Program Manager to provide support for assigned manufacturer program(s) and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients. The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. This support includes providing concise and accurate patient status information, participate and facilitate manufacturer status update meetings, ensure manufacturer contract obligations met, and provide prompt follow-up on inquiries from assigned manufacturer(s). Works as part of account team to build strong manufacturer relationships. The analyst will support internal therapy team by assisting in processing orders and/or handling escalated cases as time allows around manufacturer activities. The analyst will be actively engaged in manufacturer program manager and therapy team to ensure program requirements are met and program is operating as designed.ESSENTIAL JOB DUTIESProvide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.Collaborates with internal SPP teams or team members to expedite patient processing as needed.Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team ManagerIn collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.Prepare and/or review internal reports for assigned therapy and manufacturer as requested.Attend scheduled manufacturer, program manager and therapy team meetings.REQUIRED KNOWLEDGE, SKILLS & TRAININGBachelor's degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy. In lieu of a degree, 8+ years of directly related experience will be considered.Must have experience working in manufacturer settings and/or with manufacturer account representatives. Ability to collaborate effectively with a diverse customer base - including MD office staff, and patients - is strongly preferred.Excellent verbal and written communication skillsIntermediate knowledge of Microsoft Excel RequiredExperience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.Ability to work well in a team environment and provide support to other team members.Ability to be detailed oriented and flexible to changing priorities.Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.Ability to work well in a fast-paced environment.Ability to multitask and deliver on tight deadlines.PREFERED KNOWLEDGE, SKILLS & TRAININGPharmacy Technician License PreferredNational Pharmacy Technician Certification PreferredEMPLOYEE BENEFITSWe offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:Medical, Dental, and Vision Insurance401k with employer matchAccident & Critical IllnessLife InsurancePTO, Holiday Pay, and Floating HolidaysTuition ReimbursementEQUAL EMPLOYMENT OPPORTUNITYOrsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.AMERICANS WITH DISABILITIES ACTApplicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.E-VERIFY PARTICIPATION NOTICEWe participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.