Temporary Float Pool Program Assistant

Job Description

Job Description

PLEASE NOTE: This position is temporary and will end on 12/31/2025.

Job Title: Temporary Float Pool Program Assistant

FLSA Status : Part Time - non-exempt
Reports to: Shift Supervisor & Float Pool Supervisor

Schedule: PT/ Varied

Supervises: N/A

Rate of Pay : $21.63/ hour

Closing Date: 10/7/2025

Benefits : Temporary; Part-Time, Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.

Function:

The Salvation Army Denver Metro Social Services (DMSS) is seeking a temporary part-time Float Pool
Program Assistant. The Float Pool program assistant role is responsible for the safety and security of the
households, staff, and volunteers who are temporarily staying at facilities serving individuals or families who do
not have permanent housing. Float Pool program assistants treat all those receiving services with dignity and
understanding. Float Pool program assistants implement the rules of the program fairly and equitably. Any special
or unusual concern is to be brought to the immediate attention of the supervisor. Assigned shift may include
overnight, weekends or days.

Duties and Responsibilities:

• Customer Service: provide strong customer service to guests, which always includes positive and
supportive communication.
• Build and maintain professional relationships with shelter guests, partners, volunteers and staff.
• General front desk/reception duties include are but not limited to answering phones, adhering to
program check-in procedures, greeting and assisting guests in alignment with program services
and procedures.
• Provide information and referral to social service programs as needed or refer to appropriate staff
as needed.
• Maintain accurate count of guests, partners and visitors who are on site at all times.
• Understand and communicate expectations of bed agreement at program location, ensuring
compliance with policies and accurate record-keeping.
• Communicate urgent concerns following the appropriate chain of command and communication
methods.
• Build and maintain professional relationships with shelter residents, partners, volunteers and
staff.
• Address conflicts and mediate issues to ensure a peaceful and safe environment.
• Conduct routine safety checks both inside and outside the shelter, ensuring the premises remain
secure and all residents are safe.
• Respond promptly and effectively to emergency situations, including medical or safety concerns,
following established shelter protocols to protect the well-being of households and staff within
the protocol.
• Provide meal service in compliance with ServSafe regulations during designated times.

• Maintain all shift notes, program materials, client files and data, in accordance with contract and
organizational policies.
• Conduct guest unit/bed assignment check as assigned to support guests’ adherence to program
expectations.
• Pack up client items when abandoned or when guests are asked to leave, in accordance to
program policy and only when assigned.
• Assist with the cleaning and upkeep of the facility, both indoors and outdoors, ensuring the
shelter remains clean, organized, and welcoming.
• Complete all required training in adherence to the training schedule and in compliance with
contract, organizational and program needs.
• Attend all staff meetings as assigned.
• Performs all other duties as assigned.
• This description should not be interpreted as all inclusive. It is intended to identify the major
responsibilities and requirements of this position. The incumbent may be requested to perform
job-related responsibilities as well as other tasks not stated in this position description

Education/Experience:

• High school diploma or G.E.D. required

Skills:

• Conflict Resolution: provide a positive, solution-focused approach to conflict.
• Self-Direction: work independently within clear parameters within a team environment.
• Problem solving skills: Ability to assess complex and changing situations, identify barriers and
develop creative solutions.

Qualifications:

• Demonstrated history of providing professional services.
• Demonstrated history of providing customer service in a professional setting.
• Desire to serve others by building on their strengths.
• Comfortable working in a crisis-oriented environment and responding appropriately to a person
in crisis.
• Ability to respond with humility to diversity and the needs of our unhoused neighbors.
• Ability to work effectively, cooperatively and respectfully with staff, volunteers, guests, partners
and community members regardless of race, ethnicity, national origin, partner status, faith, age,
socio-economic status, gender identification, and physical or mental ability.
• Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of
information.
• Ability to work schedule as assigned, working as a part of a 24-hour system, and staying awake
at all times during work hours

Background Check:

• Continued employment will be contingent upon a biennial (every two years) background check
that is processed in accordance with The Salvation Army’s policies.

Physical Requirements:

• Ability to maneuver
• Ability to remain in a stationary position
• Ability to grasp, push, pull, and reach overhead
• Ability to operate telephone
• Ability to lift 25 pounds
• Ability to access and produce information from the computer
• Ability to understand written information
• Qualified individuals must be able to perform the essential duties of the position with or without
accommodation