Dental Treatment & Insurance Coordinator

Job Description

Job Description

Overview:

• Role: Dental Treatment & Insurance Coordinator at Harmony Dental Group
• Location: In person — Virginia Beach, VA
• Compensation: Full-Time | $23–$28/hr depending on experience
• Schedule: Tuesday–Friday (patient days) + Monday admin days (flexible)

The Role

We’re looking for an experienced treatment and insurance coordinator to own the path from a diagnosed treatment plan to treatment that is scheduled, covered and paid. You’ll present treatment plans and financial options to patients, verify benefits, secure pre-authorizations, submit, and follow up on claims, and make sure planned treatment doesn’t fall through the cracks.

Everyone at our front desk is cross-trained, so coverage is shared. When a teammate is out, you’ll help with check-in, check-out and phones, and the team does the same for you. We work with a wide range of carriers, including Medicare and Medicaid, and use Open Dental and VYNE Trellis for eligibility and claims.

We value people who spot gaps and fix them. If you’ve improved how an office runs, we want to hear about it. Candidates with proven front office leadership experience may be considered for an expanded role from the start, based on their experience and skills.

Responsibilities

Treatment coordination

• Present treatment plans clearly, including insurance estimates, patient portion, and payment options
• Set up financial arrangements and collect patient portions according to office policy
• Follow up on unscheduled and incomplete treatment and get patients on the schedule
• Bring treatment opportunities and benefit questions to the daily morning huddle

Insurance

• Verify eligibility and benefits before appointments, including frequency limits and exam and cleaning timing
• Coordinate pre-authorizations and predeterminations
• Submit claims with the right attachments and follow up until they’re paid
• Work rejections, denials, and appeals; post EOBs and reconcile insurance payments
• Track outstanding insurance balances and work aging claims

Front desk coverage

• Cover check-in, check-out, scheduling and phones when needed
• Answer benefit and coverage questions from the clinical team
• Keep accurate records in Open Dental

What We're Looking For

Required

• 2+ years in a dental office handling insurance, treatment coordination, or both
• Hands-on experience with dental insurance: verification, claims, EOBs, pre-authorizations and appeals
• Explains treatment plans and costs clearly to patients from all walks of life
• Organized and follows through on open claims, balances and unscheduled treatment without being reminded
• Comfortable with dental practice management software
• Dependable and consistent — our patients and team count on you showing up

Preferred

• A track record of introducing or improving office processes that raised patient experience or claims acceptance (for example appointment audits, hygiene workflows, charting standards or claim documentation)
• Experience leading or training a front office team
• Open Dental experience
• Experience with Medicare and Medicaid dental plans
• Familiarity with clearinghouse or patient engagement platforms (e.g. VYNE Trellis)
• Working knowledge of CDT codes

Compensation & Benefits

• $23–$28/hr depending on experience
• Paid holidays and PTO
• Medical insurance (50% employer contribution)
• Free dental care for employees (lab fees may apply)
• Monthly team performance bonus

Harmony Dental Group is a family-owned general dental practice in Virginia Beach. As a privately owned practice, decisions get made by the people in the room — not a corporate office. Patient relationships here are long-term and personal, your contributions are visible and recognized directly, and the work environment reflects the values of the people running it, not a franchise standard.

Company Description

Harmony Dental Group is a family-owned general dental practice in Virginia Beach. As a privately owned practice, decisions get made by the people in the room — not a corporate office. Patient relationships here are long-term and personal, your contributions are visible and recognized directly, and the work environment reflects the values of the people running it, not a franchise standard.