Product Specialist

Contract Augusta, Maine

• Location: Augusta, Maine
• Type: Contract
• Job #20943

ProSearch is seeking a Product Specialist near Augusta, Maine to support a complex enterprise software application through User Acceptance Testing (UAT), application support, defect tracking, SharePoint documentation, Jira ticket management, quality assurance, and product enhancement activities. The successful candidate will help ensure the reliability, functionality, and quality of software releases while serving as an important liaison between stakeholders, technical teams, and the software vendor.


This is an excellent opportunity for someone with strong organizational, troubleshooting, customer service, and testing skills who enjoys working with software systems, identifying issues, documenting findings, and supporting process improvements.

Top Skills Needed

• User Acceptance Testing (UAT)
• Jira or Ticketing System Experience
• SharePoint Documentation
• Software Troubleshooting & Product Support
• Quality Assurance & Defect Tracking

What You'll Do

User Acceptance Testing & Quality Assurance

• Execute User Acceptance Testing (UAT) for software upgrades and new releases.
• Utilize pre-defined test scripts to validate system functionality.
• Document testing results and successful test completion in SharePoint.
• Identify, track, and document software defects and issues.
• Submit and manage tickets in Jira when issues or bugs are identified.
• Accurately assess and communicate defect severity.
• Review testing approaches, conditions, and scenarios to ensure thorough coverage.
• Follow quality standards and testing best practices throughout the testing process.

Product Analysis & Documentation

• Analyze the functional impact of software enhancements and system changes.
• Participate in product design reviews to verify quality standards and functional requirements are met.
• Perform impact analyses for system fixes and enhancements.
• Make recommendations for product improvements and future enhancements.
• Maintain detailed documentation in SharePoint for historical reference and future projects.
• Contribute to training materials and documentation updates related to system changes.

Product Support & Stakeholder Coordination

• Provide basic application support and answer product-related questions.
• Support users both on-site and remotely as needed.
• Serve as a liaison between the software vendor and technical stakeholders.
• Communicate testing findings, defects, enhancement requests, and status updates clearly and professionally.
• Help ensure effective communication, information sharing, and project organization throughout software release cycles.

Requirements

Required Qualifications

• Experience with User Acceptance Testing (UAT), software testing, quality assurance, or application support.
• Experience using a ticketing system such as Jira.
• Experience documenting work and maintaining records in SharePoint.
• Ability to troubleshoot basic system and application issues.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to document findings clearly and accurately.
• Strong customer service skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively both independently and within a team environment.

Preferred Qualifications

• Experience with Jira or similar defect-tracking and ticketing platforms.
• Experience supporting business applications or government systems.
• Experience with software release testing and defect management.
• Experience coordinating with software vendors and technical teams.
• Project coordination or project management experience.

Why This Job?


This role offers the opportunity to play a key part in maintaining and improving a mission-critical system that supports vital records administration throughout Maine. You'll gain exposure to software testing, product support, quality assurance, vendor coordination, system enhancements, and application lifecycle processes while working with a collaborative team focused on delivering reliable software solutions.


If you're a Product Specialist, UAT Analyst, QA Analyst, Software Testing Specialist, Application Support Specialist, Business Systems Analyst, Product Support Analyst, or Quality Assurance Specialist with experience in User Acceptance Testing, Jira, SharePoint, software support, defect tracking, and quality assurance, we encourage you to apply.


This position requires working on-site in Augusta, Maine for the first six months. After the initial onboarding and training period, the role becomes eligible for a hybrid work arrangement.

Pay Rate


$25.00-$35.00/hour

Salary Disclaimer


The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. Compensation may also vary based on where a role is performed.


#LI_DNI