Quality & Metrology Manager

Job Description

Job Description

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location. 

“A Day in the Life”

The Quality Manager leads the company's Quality Management System (QMS) and Metrology Program, ensuring compliance with ISO 9001, ISO/IEC 17025, customer requirements, and applicable industry standards. This role is responsible for maintaining ISO 9001 certification and ISO/IEC 17025 accreditation, leading audits, driving continuous improvement, and providing independent analysis of quality and operational data to identify trends, risks, and improvement opportunities.

This is a hands-on leadership position requiring a strong analytical mindset. The successful candidate must independently identify risks, investigate issues, challenge assumptions, and provide data-driven recommendations that support sound business decisions. The ideal candidate thrives in a fast-paced, high-pressure environment and can manage multiple priorities, solve complex problems, and drive critical quality initiatives to completion with minimal oversight.

“What You’ll Do”

• Lead and continuously improve the Quality Management System and Metrology Program.
• Maintain ISO 9001 certification and ISO/IEC 17025 accreditation.
• Lead internal audits, management reviews, corrective actions, and continuous improvement initiatives.
• Analyze quality, operational, customer, supplier, and calibration data to identify trends, risks, and improvement opportunities.
• Develop metrics, dashboards, and reports that support business decisions.
• Lead investigations into quality issues, audit findings, customer concerns, and nonconformances.
• Serve as the primary contact for auditors, accreditation bodies, customers, and quality-related compliance activities.
• Lead and develop Quality Assurance personnel.
• Drive a culture of quality, accountability, compliance, and continuous improvement.

“Must Haves” 

• 10+ years of progressive experience in quality management, electrical metrology, and calibration.
• 5+ years of experience leading, developing, and managing staff in a quality, technical, laboratory, operations, or related environment.
• Proven experience leading internal audit programs, management reviews, corrective action systems, and external accreditation or certification audits.
• Strong knowledge of ISO 9001:2015, ISO/IEC 17025:2017, ANSI/NCSL Z540-1-1994, ANSI/NCSLI Z540.3-2006, measurement uncertainty, measurement decision risk, root cause analysis, and risk-based quality management.
• Advanced Excel and data analysis skills.
• Proven ability to independently identify trends, emerging risks, systemic issues, anomalies, and improvement opportunities; challenge assumptions; investigate issues; and convert findings into objective, data-driven recommendations that influence decisions and prevent recurring problems without requiring direction from leadership.
• Demonstrated ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities and driving critical initiatives to completion with minimal oversight.

“Nice to Haves” 

• Bachelor’s degree in engineering, Quality Management, Statistics, Business Analytics, Physical Sciences, or a related technical discipline. 
• ISO 9001 and/or ISO/IEC 17025 Lead Auditor certification.
• Military PMEL training.

Special Considerations:

• Occasional travel may be required.

Physical Requirements & Role Expectations 

• Ability to remain seated and work at a computer workstation for extended periods throughout the workday.

• Ability to frequently use computers, keyboards, mice, telephones, and other technology required to perform job duties.
• Ability to read information on computer screens and maintain attention to detail while performing assigned tasks.
• Occasional standing, walking, reaching, lifting, or movement within a home office, office environment, or other work location as required.

The physical requirements described are representative of those that may be required to successfully perform the essential functions of the applicable job. Requirements may vary by role, location, work environment, and business needs. The Company reserves the right to modify job duties and requirements as business needs change. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Equal Employment Opportunity & Hiring Requirements

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

AI Use in Our Interview Process
You are welcome to use AI tools to prepare in advance for our interview process. During interviews, however, candidates should respond based on their own knowledge, experience, and perspective without real-time assistance from AI or another person. This helps us have an authentic conversation and evaluate candidates consistently. If you need a reasonable accommodation to participate in the interview process, please let us know. 

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