Field Service Engineer

Field Service EngineerJoin AMETEK Power Instruments, an innovative leader in electronic instrumentation for the electric utility and process industries. We specialize in delivering top-tier products like fault recorders, annunciators, and turbine engine sensors that measure and monitor power generation, transmission, and end-user assets. If you're ready to make a real impact in the energy and manufacturing sectors, we invite you to bring your expertise and passion to our team.Job SummaryAMETEK Power Instruments is seeking a Field Service Engineer to offer aftermarket support for our Electronic Instruments used in the electric utility and industrial markets. The Field Service Engineer is responsible for providing customers with technical support related to the application and use of our products. They also provide solutions to technical concerns on the assigned products both on and off a customer's site by performing repairs, calibration, and maintenance. This position can be based in Rochester, NY or Coral Springs, FL.Key ResponsibilitiesProvide technical support for Power Instruments electric products as well as secondary products via phone, email, video conference and on-site service.Set up and test products to duplicate and verify customer reported issuesDocument product defects and liaise with product management, engineering and the customerProvide customers with quotations for spare parts, repairs, upgrades, field service and trainingTravel to customer sites and perform installation, commissioning and training on all productsGenerate field service reportsCreate training material for assigned productsGenerate, process and analyze Return Material Authorizations (RMAs) and provide customers with detailed report of findingsRepair and calibrate equipment as neededConstruction of service test fixturesAssist the sales and product management teams with customer presentations and demonstrationsProvide backup support for the sales application team on technical specification review and generation of product quotesEnter and process spare parts and field service ordersOther service related duties as requiredMinimum QualificationsAssociate's degree in Electronics or related field; will consider equivalent work experience in lieu of degree3+ years' experience servicing and trouble-shooting industrial electric equipment, ideally revenue metersUnderstanding of and ability to use trigonometry and algebra to solve problemsAbility to read and interpret schematic diagramsUnderstanding of various communication topologies and protocols; Ethernet, RS-232, RS-485, Dial-up ModemStrong user of Microsoft Excel as a data analysis tool; formula writingAbility to configure PC hardware/software for Ethernet and Serial communicationDesired QualificationsBachelor's degree in Electrical Engineering or Electrical Engineering Technology5+ years' experience servicing and trouble-shooting industrial electric equipment revenue metersStrong written and verbal communication skillsDesire to learn and understand how things workOrganized and detail orientedSelf-motivated requiring minimal directionStrong aptitude for problem solvingDemonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.What's in It for YouCompetitive compensation, holiday pay, and paid time offGreat benefits package that includes health, vision, and dental insurance401(k), plus matchingFlexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leavePaid parental leaveEmployee referral programTuition reimbursement programEmployee assistance programExciting, fast-paced environment where you could make a true impactOpportunities for career advancement within our business unit and across all other AMETEK business entitiesAdditional DetailsLocation: This position can be based in Rochester, NY or Coral Springs, FL. Up to 15% - 30% travel may be required away from our Rochester/Coral Springs facility. The headquarters for AMETEK Power Instruments is in Rochester. Rochester is a city of rich culture and natural beauty. Explore museums, music festivals, and picturesque parks. Nearby Finger Lakes offer wine tasting and outdoor fun. Rochester's strong economy and educational institutions make it an excellent place to live and work. Discover a vibrant, welcoming community in Rochester. In Coral Springs, the Florida lifestyle shines year-round. With a tropical climate and endless sunshine, Coral Springs is a haven for outdoor and cultural enthusiasts. Enjoy outdoor activities, including water sports and golf, amidst beautifully landscaped parks. Immerse yourself in the local arts scene and explore a vibrant downtown with dining, shopping, and community events. Coral Springs offers a family-friendly atmosphere with top-rated schools and easy access to stunning beaches and major metropolitan areas.