Guest Services Manager
Valor Hospitality Partners, LLC
- # Guest Services ManagerApplylocations: The Summit Hotel Cincinnati, OHtime type: Full timeposted on: Posted Todayjob requisition id: JR108347# **COMPANY OVERVIEW**At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit to learn more about our existing hotels, other exciting job opportunities and our company.**POSITION PROFILE**Responsible for overseeing all guest-related operations, including managing the front desk staff, ensuring a high level of guest satisfaction, and handling inquiries and complaints. Key duties include managing staff schedules, coordinating with other hotel departments like housekeeping, training employees, and implementing policies to improve guest experiences. They also monitor bookings, manage check-in/check-out procedures, and ensure all guest needs are met professionally. **ESSENTIAL RESPONSIBILTIES*** Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.* Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guests and all VIPs.* Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents, hospitality audits/service excellence standards, management roster, emergency procedures, staffing issues, potential safety hazards, and other pertinent information regarding department operations.* Follow up regularly with Department Leaders regarding the Guest Response process and the performance of their department responsibilities along with the department’s function.* Communicate daily with manager and evening management to assure consistency and pass -on of pertinent information. Ensure support areas are functioning correctly and communicate to staff.* Prepares associate schedules and implements training and procedures to ensure a seamless and enhanced guest arrival and departure experience.* Prepares and/or contributes to the budget process. Ensures labor and direct expenses are met based on forecast/budget guidelines established.* Provides continuous coaching to associates and leadership to ensure success.* Ability to rally and redirect a team to find creative solutions to guest challenges.* Communicate to both, guests and fellow associates, professionally and positively**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** **Education:** A bachelor's degree in Hospitality Management or a related field is often preferred.* **Experience:** 3-5 years of experience in a guest services or similar role, with proven leadership experience.* **Skills:** Excellent communication, interpersonal, problem-solving, and decision-making skills are essential. Strong organizational skills are also required.**PHYSICAL DEMANDS*** Ability to stand for extended periods of time.* Lift, pull, push, bend, and move items to support the hotel and outlets# BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Food and Beverage Discounts* Tuition Reimbursement
- J-18808-Ljbffr Valor Hospitality Partners, LLC
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Guest Services Manager in Cincinnati, OH vacancy
- Radisson Suite Hotel Oceanfront in Melbourne, Kentucky is seeking a Guest Service Manager to oversee daily hotel operations and ensure effective service delivery. The role involves managing a team, implementing service standards, and resolving guest complaints. Candidates...Suggested
- Radisson Oceanfront Suites Hotel Indialantic, FL 32903 Guest Service Manager: Integrity, Ethics, Productivity and Delivery. Overview Position may be extended to Assistant General Manager based on performance. Hotel experience and knowledge of OPERA, PEP or ONQ will be...Suggested
- Radisson-Hotel-Grou in Kentucky is seeking a Guest Service Manager to oversee daily hotel operations and manage the front desk and service staff. The ideal candidate will have experience in Hospitality Management and excellent leadership skills. Responsibilities include...Suggested
$500 per month
...Join to apply for the Assistant Guest Service Manager role at The Fresh Market 5 days ago Be among the first 25 applicants Join to apply for the Assistant Guest Service Manager role at The Fresh Market Get AI-powered advice on this job and more exclusive features. The...SuggestedHourly payFull timeWork at officeFlexible hoursAfternoon shiftThe Fresh Market
Cincinnati, OH1 day ago- ...Operating Room Manager at Mayfield Spine Surgery Center The primary responsibilities of this position include the direction of nursing care and all related activities which result in patient and physician satisfaction, coordinating the availability of all equipment needs...SuggestedTemporary workFlexible hours
United Surgical Partners
Cincinnati, OH2 days ago - ...talented team has created a reputation for service excellence. To continue that level of... ...operations from 11 p.m. to 7 a.m., including guest check‑in, reservations, information, and... ...Communicate all pertinent information to manager on duty. Follow set procedures on posting...Work at officeLocal areaShift workNight shift
Pyramid Global Hospitality
Cincinnati, OH16 hours ago - ...Cincinnati, OH. The Night Auditor will oversee financial transactions, work independently overnight, and provide excellent customer service. Candidates must have knowledge of hotel systems, be organized, and display integrity. The position offers Paid Time Off, health...Part timeNight shift
SYNCHRONARCHITECTS
Cincinnati, OH3 days ago $19 per hour
...you! The Night Auditor is responsible for greeting and welcoming guests to the Grand Teton Lodge Company properties at night, checking... ...guests. Check guests in and out of rooms in our property management system. Deliver towels, blankets, roll‑aways, and all other guest...Full timeSummer workSeasonal workShift workNight shiftDay shiftVail Resorts
Wyoming, OH4 days ago$17 - $20 per hour
...What you'll do: Support all aspects of the guest experience Organize pre-stay... ...communication with all departments and upper management at all times to ensure all hotel needs are... ...related experience in the hospitality or service industry preferred. You are available to...Full timeLocal areaImmediate startAll shiftsShift workNight shiftCincinnati
Cincinnati, OH4 days ago- ...EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be... ..., cross-training, development plans, management training, and more-over 200 internal promotions... .... May include food preparation, set up, service and/or cleaning. Only team member on...Live inWork at officeImmediate startFlexible hoursShift workNight shift
Drury Hotels
Sharonville, OH16 hours ago - ...and is committed to creating exceptional guest experiences.****Check out** **this video*... ...talented team has created a reputation for service excellence. In order to continue that... ...Communicate all pertinent information to manager on duty.* Follow set procedures on posting...Local areaWorldwideShift workNight shift
BENCHMARK
Cincinnati, OH3 days ago $15 - $16 per hour
...customer satisfaction Enjoys working with people Job details Seniority level : Entry level Employment type : Part-time Job function : Management and Manufacturing Industries : Hospitality Notes Additional postings and referrals were listed in the original content but have...Hourly payPart timeNight shiftRolling Hills Hospitality
Newport, KY1 day ago- ...revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary Checking all... ...be highly organized, and detail-oriented with solid time-management and prioritization skills. It is also important that you have excellent...Shift workNight shift
SpringHill Suites Cincinnati Blue Ash
Cincinnati, OH3 days ago - ...the smooth overnight operation of the property by balancing guest service responsibilities with essential accounting and reporting duties... .... Handle check-in and check-out protocols using the property management system (PMS). Assist with guest room orientation and property...Full timePart timeWork at officeLocal areaShift workNight shiftWeekend workEarly shift
Gravity Haus Inc.
Wyoming, OH3 days ago - ...reviewing, organizing and compiling reports for management, and ensuring the accuracy of financial... ...accuracy of financial records Handle guest check-ins and check-outs during the... ...principles Excellent communication and customer service skills Ability to work independently and...Work at officeNight shift
Crestview Management, LLC
Cincinnati, OH3 days ago - ...Dining Room ManagerThe Dining Room Manager is an organized and friendly individual who thrives... ...withhold a high level of hospitality and guest satisfaction by working closely with the... ...are receiving the highest quality service at every meal.Join our team at one of our...Full timeAll shiftsFlexible hoursShift workWeekend work
Hunter Super Techs - TurnPoint
Melbourne, KY3 days ago $16 - $18 per hour
...passion for providing excellent customer service? Our property is seeking a night auditor... ..., and service requests, responding to guest inquiries, and resolving guest complaints... ...daily, weekly, and monthly reports to hotel management, department heads, and general manager...Hourly payStart working todayFlexible hoursShift workNight shiftWizeHire
Cincinnati, OH1 day ago- ...operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day’s business...Part timeFlexible hoursShift workNight shiftWeekend work
SYNCHRONARCHITECTS
Cincinnati, OH2 days ago $62.2k - $82.3k
...Overview As a General Manager, you'll be responsible for leading restaurant operations through... ...with a focus on culinary, beverage, and service excellence and creating an over-the-top... ...balanced results from the perspective of guest, employee, process excellence, and...Weekly payTemporary workCasual workStart working todayLocal areaImmediate startRed Lobster
Cincinnati, OH2 days ago- .... As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops... ...an infinitely more delicious food service experience. You will be involved in training... ...times Immediately and respectfully resolves guest requests. Reports guest complaints to...Local areaImmediate startShift workNight shift
Sonic
Cincinnati, OH3 days ago - ...A leading fast-food franchise based in Springdale, Alabama, is seeking a Restaurant General Manager to lead teams and deliver outstanding service. The ideal candidate will have experience in restaurant or retail management, with strong skills in leadership and customer...
Flynn Pizza Hut
Springdale, OH2 days ago - ...opportunity to join our world-class team at Flynn Arby’s as a General Manager. If you have a passion for the Food/Hospitality industry, a... ...exceptional work behaviors to ensure outstanding customer service and satisfaction. Manage daily operations, including inventory...Full timeTemporary workPart timeLocal areaWeekend workAfternoon shift
Arby's
Cincinnati, OH16 hours ago - ...something extra". We strive to provide our guests with the feeling of a warm welcome,... ...'re in the people business. As a General Manager, you’ll oversee every aspect of restaurant... ...maintaining high levels of cleanliness and service. In this role, you’ll guide and develop team...Daily paidCasual workFlexible hoursWeekend workAfternoon shift
Workstream
Wyoming, OH3 days ago - ...General Manager As a General Manager, you will oversee day-to-day restaurant operations, manage food and labor costs, recruit, hire, and train team members, and ensure customer satisfaction meets company standards. To qualify for this opportunity, you must be eligible...
Workstream
Edgewood, KY2 days ago - ...We are currently seeking an experienced, hands‑on General Manager with a strong financial and sales background to ensure the effective management, growth and coordination of the day‑to‑day operations of Pioneer Water Tanks. About the Company Pioneer Water Tanks has been...Temporary workWork at office
Ahrens-Pty-Ltd
Bellevue, KY4 days ago - ...engaging place to work. Job Summary The General Manager contributes to the success of Applebee's... ...operations to ensure a positive guest experience and company profitability. The... ...maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by...Daily paidCasual workShift work
Workstream
Crestview Hills, KY2 days ago - ...Crumbl Cookies is hiring immediately for General Managers to join their team! Crumbl Cookie is a fun, modern, fast paced cookie shop and... ...shift leads and owner to oversee daily operations and customer service. This is a bakery concept- we bake cookies fresh, in house,...Immediate startFlexible hoursShift workNight shift
Ontario Trillium Foundation
Newport, KY2 days ago - ...and Win as One. Responsibilities Pizza Hut Restaurant General Manager – Grow your career while making your customers and employees... ...dedication. Lead teams, hire and train staff, and deliver outstanding service to guests. Guide others on restaurant goals, team development, food...
Flynn Pizza Hut
Springdale, OH3 days ago - ...in people’s lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will... ...and profits goals and providing excellent Guest and Team service. The General Manager will manage the overall restaurant to ensure we are 1st Choice...Work at officeFlexible hoursShift work
Checkers & Rally’s
Wyoming, OH2 days ago - ...General Manager Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality...Local area
PJ 71 KENWOOD ROAD
Blue Ash, OH3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Manager. Be the first to apply!
