Customer Success Manager

BenefitsPaid time offStock options planCompany partiesAbout YARDZYARDZ is a fast-growing technology company helping businesses better manage their equipment, rentals, assets, and operations. Our platform brings critical information together in one place, giving customers greater visibility, control, and efficiency across their organizations.We are a small, driven team, which means every person at YARDZ has an opportunity to make a meaningful impact. We move quickly, solve problems together, and are looking for people who take ownership rather than waiting to be told what to do next.The RoleYARDZ is looking for a highly organized, proactive, and driven Customer Success Manager to help manage and grow our customer relationships.This is not simply a customer support position.You will work directly with customers to understand their needs, coordinate projects and requests, run meetings, manage schedules and follow-ups, organize customer data, and help ensure our customers are getting maximum value from the YARDZ platform.The ideal candidate is comfortable juggling multiple customers, projects, meetings, spreadsheets, and deadlines at the same time while maintaining strong attention to detail.Because we are a growing company, you must also be comfortable working in an environment where priorities can change quickly and where team members often wear multiple hats.What You'll DoBuild strong, professional relationships with YARDZ customersServe as a primary point of contact for assigned customer accountsLead recurring customer meetings and keep conversations focused, productive, and organizedCreate meeting agendas, document action items, and ensure follow-up items are completedCoordinate customer schedules, meetings, implementation activities, and internal resourcesTrack customer requests, projects, outstanding items, and deadlinesWork closely with sales, development, operations, and leadership to resolve customer needsHelp onboard and train new customers on the YARDZ platformMonitor customer adoption and identify customers who may need additional assistance or trainingWork extensively with Excel and customer dataReview, organize, clean, and manipulate spreadsheets and data provided by customersMaintain accurate internal documentation and customer recordsCommunicate product updates, project status, and next steps clearly to customersIdentify opportunities to improve customer processes and the overall customer experienceHelp prioritize customer requests while setting clear and realistic expectationsTake ownership of problems and follow them through to resolutionWhat We're Looking ForYou should be someone who is naturally organized and doesn't need constant direction to keep things moving.Required skills and qualitiesStrong Microsoft Excel skillsExcellent organizational and time-management skillsAbility to manage multiple customers, projects, and priorities simultaneouslyExperience scheduling and leading professional meetingsStrong written and verbal communication skillsExcellent follow-through and attention to detailComfortable communicating directly with customers, including managers and executivesAbility to document conversations, decisions, action items, and deadlinesStrong problem-solving skillsAbility to learn new software and technology quicklySelf-motivated and comfortable working independentlyAble to work effectively within a small teamComfortable in a fast-paced startup environmentWilling to take ownership and step outside a narrowly defined job description when neededExcel & Data SkillsCandidates should be comfortable working with spreadsheets on a regular basis. Experience should include many of the following:Sorting and filtering large datasetsFormulas and functionsVLOOKUP/XLOOKUPPivot tablesConditional formattingIdentifying duplicates and inconsistenciesCleaning and organizing dataComparing information across spreadsheetsImporting/exporting CSV filesAdvanced Excel or data-analysis experience is a plus.What Will Make You Successful at YARDZWe are looking for someone who sees something that needs to be done and takes ownership of it.You don't need to know everything on day one, but you do need to be resourceful, curious, organized, and willing to figure things out.You'll likely be a great fit if you:Keep detailed notes and rarely let something fall through the cracksNaturally create lists, schedules, and systems to stay organizedAre comfortable running a meeting instead of simply attending oneFollow up without needing to be remindedCan confidently manage several competing prioritiesStay calm when priorities changeEnjoy solving customer problemsCommunicate clearly when something is delayed or needs attentionAre comfortable asking questions and finding answersPrefer taking ownership over saying, "That's not my job"Enjoy being part of a smaller company where your work has a visible impactPreferred ExperienceExperience in one or more of the following is beneficial but not required:Customer SuccessAccount ManagementSaaS/software companiesSoftware implementation or onboardingProject coordination or project managementConstructionEquipment rentalFleet or asset managementTelematicsOperationsWhy YARDZ?At YARDZ, you won't be one person buried inside a huge organization. You'll work closely with customers, leadership, developers, sales, and operations and have the opportunity to directly influence how we serve our customers and grow the company.We're looking for someone who wants more than just a job—we want someone who enjoys building, improving, solving problems, and growing with a company.Flexible work from home options available.J-18808-Ljbffr