Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time, Phoenix, AZ

Responsive recruiter replies within 24 hours

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2018 and is a close-knit team of four built on experience, support, and strong relationships. Before becoming a State Farm agent, I spent five years in State Farm corporate and also worked as a team member, giving me a well-rounded understanding of the business. We offer a flexible work schedule, health benefits, reimbursement for licensing costs, and a welcoming office environment with free coffee and snacks. Our office culture is tight-knit and genuinely caring, supporting each other as a team. We’re looking for someone who brings integrity, a positive attitude, strong work ethic, and coachability.

Role Description

As a Customer Service Representative - State Farm Agent Team Member, you will generate exceptional customer experiences, handle inquiries, coordinate with agency team members, and anticipate community needs. You will enhance your career while resolving customer inquiries and contributing to internal growth opportunities.

Responsibilities

• Answer customer inquiries and provide policy information
• Assist customers with policy changes and updates
• Process insurance claims and follow up with customers
• Maintain accurate records of customer interactions

Qualifications

• Strong communication and interpersonal skills
• Detail-oriented and able to multitask
• Previous customer service experience preferred

Compensation: $55,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.