Tech Support Rep Tier 1

Technical Support Representative Tier 1At HBC, we have the job for you! We have an immediate opening for a Technical Support Representative. This position is responsible for providing quality support for our customers. In this role you will have the opportunity to respond to calls, analyze and troubleshoot issues, create and resolve tickets, and escalate issues to specific departments.We are looking for motivated individuals who can deliver an exceptional "HBC customer experience" that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await.Location: Office located in Wabasha, MNRate: Pay starting at $19/hour plus overtime as applicableFull-Time/Part Time: Full-TimeReporting to: Manager, Technical SupportPrimary Responsibilities Include:Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined.Monitor and respond to Support emailsEnter the calls in Help Desk tracking software, including detailed information.Routinely check voicemailRespond to customer generated tickets and email support requests.Provide support for any cable modem or digital phone issues.Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers at all timesComply with company policies and specificationsPerform other duties as assignedYou will need to have:High school diploma or GED equivalentValid and clean driver's licenseFamiliarity with PCs is importantKnowledge of Windows operating systems; common email clients (Outlook, Outlook Express, Thunderbird, Eudora); Browsers (IE, Firefox).Ability to analyze, identify, prioritize and solve problems is required.Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity is desirable.Understanding of networking terms.Good customer relations and communication skills are required.Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operationEven Better If You Have:A+ certification is a plus.Understanding of networking terms.Familiarity with Macs is a plus.Benefits:Family Medical (3 plans to choose from), Dental and VisionCompany funded HSACompany Paid Short Term DisabilityCompany Paid Long Term Disability with Voluntary optionCompany Paid Parental LeaveCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffVolunteer Paid Time OffPaid HolidaysWhen you join Hiawatha Broadband Communications...You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to Communications and its subsidiaries strategic objectives:We will attract, invest in, communicate with, and retain top talent.We will innovate, partner, experiment and create a better future together.We strive to continuously improve operating performance to ensure sustained growth.We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.Physical Demands/Working Conditions:Regularly required to talk and hearRequired to use hands to type, handle objects and paperworkRequired to use close vision and be able to focusRequired to drive to customer homesThe employee generally works in an indoor office environment.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.