Program Manager

Program ManagerThe Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow's business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.PATIENT PRIVACY:The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:Snow Policies and ProceduresHealth Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reportingAdverse Event (AE) ReportingThe promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulationsPrivacy and Data SecurityESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES :It is preferred that the Program Manager has experience in and is able to perform the following essential duties and functions:Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clientsCoordinate live event details including all management of venue set up, menu selection, and Audio/Visual needsUnderstand technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)Create virtual events with the appropriate platform settings and provide training for clients and presenters as neededCommunicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)Lead the production of events and take on the role of the production director during the event (live or virtual)Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual eventPerform as the event host or moderator for part of or the entire event (live or virtual)Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the eventParticipate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrencesIndividuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaignsCoordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectationsProvide regular communication with client representatives regarding ongoing program development and effectivenessEstablish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providingThis position may include up to 25% in travelThe Program Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.KNOWLEDGE, SKILLS, AND ABILITIES :Knowledge:Proficient working knowledge in a Microsoft Windows environment to include:Word processors (Word)Spreadsheets (Excel)Presentation software (PowerPoint)Email (Outlook)Salesforce (preferred)Zoom (preferred)Event planning and coordinationBasic mathematics and business statisticsSkills:Public speakingTeamwork mentalityOrganization and file managementMultitaskingEmpathyAttention to detailAbilities:Flexibility in job roles/responsibilities/business hoursAlthough day-to-day work should take place mostly during regular office hours (9:00 a.m.–6:00 p.m., Monday–Friday), candidates selected for the Program Manager position should expect that the workload and nature of the work will require hours that may extend past the business hours of the company. This includes working on the weekendsComprehension of general documents related to the pharmaceutical/biotechnology industryCritical thinkingTravelProblem-solvingConduct outreach callsOutreach calls are a necessary function of those in a Senior Program Manager position. Therefore, candidates selected for this position will be expected to contribute as needed to this important function. Candidates not comfortable or willing to make outreach calls, which are typically "cold calls," should take this under consideration when applyingEDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver's license. In some instances, a passport may be necessary.