Payment Operations Associate

Payment Operations Associate

Atlanta, GA

About Relay Payments

Relay Payments is a modern, digital payment network for the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot, Love's, Maverik, Schneider, Old Dominion, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. For more information about Relay, visit relaypayments.com.

About The Role

Payment Operations Associates are integral members of the finance team, resolving check depositing queries, working with the bank, reconciling batches, and troubleshooting with the Relay IT team. Additionally, our Payment Operations team will review customer deposits on a daily basis and assist with resolving customer inquiries and complaints. Working on the frontline of collections, the Payment Operations Associate will call customers for disputed credit card payments, bounced checks, and unpaid invoices in order to collect amounts owed to the company.

• Contact customers by telephone to perform payment verification procedures and process refunds in partnership with our Customer Support team
• Process accounts and incoming payments in compliance with financial policies and procedures
• Perform day-to-day financial transactions, including verifying and recording refunds received from clients
• Reconcile the check deposit ledger to ensure that all payments are accounted for and properly posted
• Review Positive Pay exceptions on a daily basis
• Verify discrepancies and resolve clients' billing issues
• Apply customer wire and ACH deposits in the Relay Admin portal
• Keep electronic records of all communications, payment plans agreed to, and amounts paid by clients
• Works on ad hoc projects, as required
• This role works on-site at our office at Cobb Galleria 8am-4pm Monday-Friday

About You

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong problem-solving skills
• Proficient with Microsoft Office Suite or related software
• At least one year of related experience is preferred

Our Core Values

• Invent the Future - We embrace the spirit of invention, the idea that there's always a better way. Together we dream big, fail fast, drive forward, and find creative solutions where others see roadblocks. We prize grit, resilience and speed as we work to transform our industry and to move it into the future.
• Own the Work - Our work is a source of personal pride and fulfillment. We're here because we relish a challenge and enjoy the exercise of proactively identifying and solving problems. We understand the power of accountability and are in constant pursuit of "more and better" for our customers, our partners and ourselves.
• We're in it Together - We're all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative. We set aside our ego to actively sync with one another, becoming greater than the sum of our parts. We are consistently open and generous with information, clear, concise and direct in our communication.

Why Relay Payments

• This is a game-changing chance to join one of Atlanta's best-funded, most well-positioned fintech start-ups.
• We are generously sharing equity in the company - everyone's an owner!
• We invest in your future with our 401K match program and dedicated personal/professional development funds.
• Do what's best for your mental, physical and emotional health with our "Be Reasonable" PTO policy.
• We offer competitive benefits including medical, dental and vision insurance.
• And lots, lots more!