Chase Travel - CxLoyalty Travel Fulfillment Specialist

Job Description

Bring your passion for accounting and precision to a fast-paced travel business where your work directly supports great customer experiences. In this role, you will help ensure billing is accurate, invoices are delivered on time, and issues are resolved quickly. You will partner with cross-functional teams and work across multiple systems to keep transactions moving smoothly. Join us and help strengthen the processes that support our clients, partners, and customers.

Job summary

As a Travel Fulfillment Specialist in cxLoyalty Travel, you support our accounts receivable and accounts payable operations by reconciling billing activity, creating invoices, and monitoring receivables and tickets. You will collaborate with client management, account management, internal fulfillment teams, and supplier or vendor partners to research discrepancies and guide them to resolution. You will help us maintain clear documentation and deliver timely reporting that supports sound financial outcomes.

Job Responsibilities

• Reconcile client-confirmed redemption files against cxLoyalty billing records
• Create detailed billing files and prepare accurate client invoices on time
• Reconcile credit card processing activity, including daily receipts, credits, and chargeback notifications
• Monitor open receivables and support tickets to support key performance metrics
• Research discrepancies and execute timely follow-up with internal and external partners
• Prepare and distribute internal and external reports accurately and on schedule
• Maintain and update process documentation as workflows change
• Organize and manage large data sets to support reconciliations and reporting
• Navigate multiple systems and processes to reconcile transactions efficiently
• Attend new program launch training and recurring training to retain knowledge and support customers effectively
  
   

Required qualifications, capabilities and skills

• 2+ years of experience in billing, accounts payable, or accounts receivable in a detail-oriented environment
• 2+ years of customer service experience
• 3+ years of experience managing multiple priorities and deadlines
• Proficiency with Microsoft Office, including working with large data sets
• Intermediate Microsoft Excel skills
• Demonstrated problem-solving skills and strong mathematical skills
• Effective verbal and written communication skills
• Ability to work collaboratively as part of a team
  
   

Preferred qualifications, capabilities and skills

• Ability to complete work with minimal supervision
• Ability to manage multiple tasks efficiently while maintaining accuracy
• Strong interpersonal skills
• Ability to meet deadlines consistently
  
   

Additional Information

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.