Senior Career Transition Services Specialist

Job Description

Job Description

Primary Position Objective The Senior Career Transition Services Specialist supports the OA/CTS Manager and Career Transition Services Specialists in the delivery of graduate placement, transition, and follow-up services in compliance with PRH, DOL, and center policy requirements. This position provides training and guidance to CTS staff, assists in auditing departmental performance, and serves as a primary liaison between graduates, employers, workforce development centers, and community agencies to help ensure successful placement outcomes and continued departmental performance.Brief Description of DutiesLeadership & TrainingLead staff and CTS department training initiatives, serving as a subject matter resource for placement and transition processesMentor and provide guidance to CTS staff on best practices, case management, and compliance requirementsConduct regular reviews and audits of case files, documentation, and departmental processes to ensure accuracy and compliancePlacement & Reporting ManagementPrepare comprehensive placement reports and assist the OA/CTS Manager in managing placement outcomes and overall departmental performanceVerify, document, and report placements meeting PRH requirements using the automated case management system and ETA-678Produce and distribute placement and follow-up reports to relevant stakeholdersUtilize Excel and Google Workspace applications to create and maintain accurate spreadsheets and reports; strong working knowledge of these platforms is required for this role.Graduate & Employer RelationsServe as the principal point of contact for assigned graduates during transition, placement, and follow-up phases; provide services as needed and document all interactions in the automated case management systemInitiate transitional support referrals to off-center placement services, workforce programs, and community agencies as neededContact employers and one-stop centers to coordinate interviews and activities that promote initial placementCross-Functional CollaborationMaintain ongoing communication with career counselors and career technical training instructors on centerParticipation in PRH mandated staff training is mandatory. Failure to participate may result in disciplinary action up to and including termination.Partner closely with department staff to gather information and sustain open communication with statewide workforce development centersCompliance & Organizational StandardsFollow the CDSS plan and Code of Conduct system dailyWork toward and consistently meet performance standard goalsComply with all DOL guidelines, OFCCP regulations, the Quality Assurance Plan (QAP), Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and proceduresMaintain good housekeeping standards and comply with all safety practicesAdhere to required property control policies and proceduresDemonstrate and uphold Serrato Corporation's core values and operating principlesModels, mentors, monitors appropriate Career Success Standards.Helps students become more employable through continuous reinforcement.Performs other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.High level of communication, interpersonal skills, and organizational skills.High level of ability to motivate, inspire, and counsel students effectively. ExperienceTwo years related experience. Experience may include successful Job Corps career transition services experience or successful career transition services experience with other youth development programs. EducationBachelor's degree in human services, psychology, counseling, education, social science, communications, or closely related field; or associate's degree in human services, psychology, counseling, education, social science, communications, or closely related field, and two years related experience.Certificates/Licenses/RegistrationValid State Driver's License Benefits OfferedPaid Short Term / Long Term Disability and Basic Life Insurance.Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)Paid HolidaysPaid Time Off401(k) retirement plan with company matchTuition ReimbursementEmployee Assistance Counseling Service Programs Available DisclaimersSerrato Corporation is an Equal Opportunity EmployerSerrato Corporation conducts background checks and drug screens.