License Desk Specialist

License Desk Sales Specialist

This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL.

D&H is growing! Join 100+ year old employee-owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee co-owners who provide the industry's best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Join a 100+ year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.

We are looking for a License Desk Specialist to support our Modern Solutions Department.

Summary:

Responsible for contacting existing and new software licensing customers, managing a shared inbox/phone que, processing customer orders and vendor purchase orders. Acting as a liaison for sales reps, vendors and customers for the purpose of growing our current software and cloud revenue and customer breadth.

Responsibilities:

• Grow current software and licensing venue by working with D&H sales reps and the vendor.
• Remain customer-facing and sales rep-facing for all questions.
• Responsible for all aspects of software growth including renewals, vendor SPA's, Open Licensing, Cloud, and customer/vendor satisfaction.
• Make proactive customer contacts daily to grow sales volume & breadth of software products at D&H.
• Drive daily focused outbound calls as well as replying to direct and License desk emails.
• Manage lead development, follow-up and closure; Provide support necessary to develop leads and follow them to closure.
• Responsible for the end-to-end operational duties by creating and submitting orders within the D&H systems.
• Develop and remain knowledgeable on core product groups (Cloud, Productivity, Server, Security, Back up) and be able to demo and present value prop on each.
• Establish strong relationship with customers and sales teams and vendor contacts.
• Build an understanding of Vendor programs, product offerings and key competitive products.
• Attend specific trainings with D&H and vendor personnel and online, as needed or required.
• Answer phone and respond to all customer and vendor requests.
• Identify market and product gaps and communicate findings to D&H and vendor management.
• Manage vendor catalog for product additions, deletions and price changes.
• Place vendor purchase orders, return requests and rebates.
• Manage vendor confirmations, forward to sales rep/customer as needed.
• Project a professional company image through phone and email interaction.
• Must be able to adhere to company established attendance policy.
• Adhere to all company policies, procedures and ethics.

Requirements:

Education: College education preferred.

Experience: 1 to 3 years office experience.

Why Should You Apply?

• Opportunities for growth and development.
• Great benefits.
• Competitive industry pay.
• Excellent Work/Life Balance.