Manager, Case Management (LCSW/LMFT)

About the job Internal Title: ECM Clinical Manager The ECM Clinical Manager is responsible for Clinical Oversight and Management of ECM Lead Care Managers to address the client's medical and behavioral health needs and social determinants of health. The ECM Clinical Manager will communicate directly with ECM Lead Care Managers and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings to discuss medication management/adherence, ensure appropriate follow-up with Primary Care Provider, Behavioral Health Provider and other specialist(s). They will guide any crises encountered by ECM Lead Care Managers. The ECM Clinical Manager will collaborate with the client’s broader care team (PCP, BH clinicians, etc.) to provide client advocacy, ensure that the clients receive needed services, and measure progress toward the goals outlined in their patient-centered individualized care plan. The ECM Clinical Manager will monitor team progress and coach LCMs to succeed and manage performance where needed. This is a critical role and we\'re looking to fill it as soon as possible. What you’ll do Remote duties performed through HIPAA-compliant hardware and software: Supervise a team of approximately 10-15 Lead Care Managers to ensure high-quality care management services. The exact number of direct reports may fluctuate based on business needs. Oversee the creation of Individual Care Plans, assessing if clients\' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary. Drive the team to meet key performance indicators (KPIs) effectively. Collaborate with the Director of Enhanced Care Management to implement changes and process improvements. Provide direct care management as needed to support organizational goals. Travel up to 20-25% may be required for training, meetings, and other business needs. Your experience and qualifications Availability to work Monday through Friday 8:30am-5:00 pm Pacific Time, with flexibility for potential evenings and weekends. Active, unrestricted LCSW or LMFT license in California; willing and able to obtain additional state licensure as needed. 2 years of people management experience. 4 years preferred. 2-3 years of care management experience. 1-2 years of post-acute experience. Proven, results-driven leader with experience in change management in rapid-growth environments. Strong organizational and independent working skills. Proficient in Microsoft and Google applications; Salesforce experience is a plus. Excellent communication and motivational skills, including conflict resolution techniques. Working knowledge of lean Six Sigma methodology is preferred. At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, and Washington. Compensation and benefits We offer competitive compensation based on factors such as experience, skills, location, company needs, and market demands. Salary: $90,000 to $115,000 annually California Salary: Due to state-specific market demands, the salary range for California residents is higher and falls between $100,000 to $125,000 annually Great humans deserve great benefits! At Vynca, full time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, 401k, and access to other wellness benefits. Additional Information The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law. #J-18808-Ljbffr