Backyard BBQ Sales Associate

Backyard BBQ Sales Associate

We're looking for an enthusiastic Backyard BBQ Sales Associate to help customers bring their outdoor cooking dreams to life! If you enjoy grilling, customer service, and working in a fast-paced retail environment, this is the perfect role for you. The Backyard BBQ Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness with an emphasis in our Backyard BBQ area. A passion for outdoor cooking & grilling or eagerness to learn is also something we are looking for in this role.

Knowledge, Experience, and Competencies:

• Assist customers with selecting grills, smokers, accessories, and BBQ supplies
• Demonstrate product features and provide basic grilling knowledge and tips
• Maintain attractive product displays and stocked shelves
• Answer customer questions and provide exceptional service
• Operate POS system and handle transactions accurately
• Support seasonal promotions and special events

Essential Duties & Responsibilities Include the Following. Other duties may be assigned:

Customer Service:

Provide a positive representation of [EMPLOYER].

Proactively assist customers in solving problems.

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

Possess a friendly outgoing demeanor; work well with customers as well as associates.

Ensure all pages and calls are answered promptly, courteously and effectively.

Forward any customer complaint that cannot be handled to a member of management.

Possess strong product knowledge and knowledge of store layout and location of products.

Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

Assist in creating a positive, professional and safe work environment.

Assist with receiving, checking in and stocking of merchandise throughout the store.

Assist with maintaining back stock levels.

Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.

Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

Assist with merchandise resets through the store.

Provide assistance to Department Specialists, i.e. price changes, special orders.

Ensure signage is current throughout the store.

Operate forklift with proper training.

Communicate any Store Support Center issue to General Manager for follow up.

Communicate any merchandising, cost control or sales idea to General Manager.

Participate in store meetings.

Be professional in appearance and actions.

Perform all other duties as assigned.

Additional Information:

• Prefer someone with clean driving record over 18 to be able to do deliveries but not required.
• Hardware retail experience. Computer skills. Customer relation skills.
• Physical Demands: Standing, walking, lifting (up to 50lbs) and climbing.