Operational Risk Manager

Operational Risk Manager

The Operational Risk Manager has responsibility for independent review and credible challenge of the Front-Line Unit (FLU) risk management program. In support of the independent Operational Risk function, this role will oversee FLU activities aligned with Consumer Banking, specifically related to Digital Banking, Core Banking and Unsecured Lending.

The Manager role supports ORM leadership in providing independent oversight and effective challenge to ensure the First Line Unit (FLU) establishes and maintains an effective end-to-end operational risk management program. This includes oversight of risk identification, risk assessment and quantification, issue and control management, risk aggregation and reporting, monitoring of risk exposures, and the continuous enhancement of the control environment across relevant products, services, and business activities. This role assists in ensuring the FLU appropriately manages the risks relative to their business strategies and key products and services. This includes all aspects of risk related to:

• Provide independent credible challenge to the FLUs; through active engagement in business, risk, and strategy activities.
• Support key program elements of risk identification, assessment and quantification, key control testing and monitoring, new business initiatives, change and incident management, key risk indicators including appetite, operational loss, and control metrics.
• Issue management through challenge of remediation plans stemming from Exams, Internal Audit, Second Line and/or self-identified issues
• Provide solutions on complex risk issues based upon understanding of business unit's activities and products & services.
• Issue management through challenge of remediation plans stemming from Exams, Internal Audit, Second Line and/or self-identified issues

JOB RESPONSIBILITIES

The Manager role is an individual contributor and a key component within a team of skilled, engaged and risk-focused colleagues with a broad span of responsibilities. The role must be actively engaged to support the business with providing domain-relevant advice, monitoring, and credible expert challenge to ensure the independent Operational Risk Program is effectively implemented.

As a key member of the ORM team, develop relationships across the risk organization and FLUs to ensure open, ongoing collaboration to advance the risk framework and program outcomes. Engage across the ORM organization in support of best practices and actively participate in ORM office hours and all other relevant meetings.

Adhere to the ORM program, related procedures and processes to ensure consistent delivery of the oversight program. Support a continuous improvement mindset in the delivery and ongoing evolution of the ORM program. This includes ensuring the risk management framework, processes and practices are executed in line with the OCC Heightened Standards and comply with internal policy and US Regulatory requirements and expectations.

Serve as an independent credible challenge function to the FLUs; through active engagement in business, risk, and strategy activities. Challenge will support key program elements of risk identification, assessment and quantification, key control testing and monitoring, new business initiatives, change and incident management, key risk indicators including appetite, operational loss, and control metrics. Provide solutions on complex risk issues based upon understanding of business unit's activities and products & services.

Partner and collaborate for success with management, FLUs, Compliance, Internal Audit, Regulatory Relations, and Legal colleagues to ensure timely identification, remediation and reporting, and escalation of existing, emerging issues and concerns. Drive accountability and work with the FLU to ensure a strong risk culture and control environment awareness.

REQUIRED EXPERIENCE

• 5+ years' experience Risk management experience from working in financial services industry
• 5+ years demonstrated domain expertise and experience within the relevant product or services
• Expert knowledge of the OCC guidelines for establishing Heightened Standards
• Experience in an organization that is under strong regulatory oversight and scrutiny
• Proven ability to develop and maintain high impact relationships
• Expert knowledge of internal controls and risk assessment
• Advance knowledge of Archer/GRC
• Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas
• Decisiveness and sound judgment on a consistent basis
• Capacity to challenge status quo
• Influencing and conflict resolution skills
• Excellent business writing skills
• Proven leadership and management skills in a professional environment

EDUCATION

• Bachelor's Degree Required
• Preferred Certifications
• Certified Internal Auditor
• Certified Regulatory Compliance Manager
• Certified Fraud Examiner
• Certified Public Accountant
• Certified Investments Derivative Auditor
• Project Management Professional
• Certified in Risk and Information System Controls, or other relevant risk certifications

HOURS AND WORK SCHEDULE

Hours per Week: 40, 4 days in office, 1 day remote

Work Schedule: Monday-Friday

Required Skills

• Business Integrity Management
• Compliance Management
• Compliance Risk
• Corporate Governance
• Cross-Functional Collaboration
• Customer Journey Orchestration
• Data Analysis
• Diversity and Inclusion (D&I) Strategy and Policy
• Due Diligence
• Influencing Others
• Organizational Knowledge
• Oversight and Management Controls
• Policy Implementation
• Regulatory Bodies and Government Relations
• Risk Management Framework

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 47601
• Job Category Risk & Oversight
• Posting Date 06/23/2026, 06:49 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift 1st
• Locations One Citizens Bank Way, Johnston, RI, 02919, US
• Working Hours 40
• Career Site Category Risk