Information Entry Specialist

As a Leasing Consultant at Citrus Hills, you will play a vital role in guiding prospective residents through the leasing process, showcasing our beautiful properties, and maintaining high levels of customer service. You will act as the first point of contact, ensuring that each potential resident receives a positive and informative experience from their initial inquiry to move-in. This role requires excellent communication skills, attention to detail, and a genuine passion for creating a welcoming environment.

Key Responsibilities

• Leasing and Sales:
  • Conduct property tours, answer questions, and assist prospective residents in selecting the right unit for their needs.
  • Provide detailed information on leasing terms, property features, and community amenities.
  • Process applications, verify documents, and coordinate background checks as part of the leasing process.
  • Meet or exceed leasing goals set by management to maintain property occupancy levels.
• Customer Service:
• Foster positive relationships with prospective and current residents by offering exceptional customer service.
• Address resident inquiries, handle concerns, and ensure timely resolution of any issues.
• Follow up with prospective residents post-tour to provide additional information or answer further questions.
• Marketing and Outreach:
• Participate in community outreach events and assist in the creation of promotional materials.
• Collaborate with the marketing team to generate leads through online listings, social media, and other channels.
• Maintain knowledge of local real estate market trends to inform potential residents accurately.
• Administrative Duties:
• Accurately complete all leasing paperwork, agreements, and administrative documentation.
• Manage and maintain leasing records, unit availability lists, and resident files.
• Utilize property management software to log information, track leads, and manage resident data.

Qualifications

• Education and Experience:
  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • 1+ years of experience in leasing, sales, or a related customer service role, ideally in the real estate or property management industry.
• Skills:
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and property management software (Yardi, RealPage, or similar).
• Ability to multitask, prioritize, and maintain a high level of organization.
• Personal Attributes:
• Friendly, professional, and approachable demeanor.
• Goal-oriented with a drive to achieve leasing targets.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive salary with potential for leasing commissions.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional growth and development within the company.

Citrus Hills is dedicated to fostering a welcoming community where residents feel valued and at home. If you're passionate about real estate and customer service, we'd love to hear from you!