Medical Assistant

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Overview Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: CCA-Penn Primary Care and Penn Specialty Practices Department: Penn OBGYN Chester County Location: Penn Ob/Gyn Chester County – West Chester, West Grove, and Exton Hours: Full‑Time Job Summary The Medical Assistant (MA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high‑quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The MA provides patient care through performance of patient preparation, interviewing, technical tasks, and patient/family communication. Patient Care Accountabilities Promptly room patients, using EMR to alert provider that patient is ready: review past medical, surgical, family, smoking history, allergies, medications; note corrections in EMR and medication refills; initiate self‑management goal setting where appropriate; obtain patient’s vital signs and document in EMR; prepare chart for patient visit. Understand insurance restrictions for lab work, referral needs, and pre‑certification requirements. Observe patient condition and communicate any abnormal data or changes to provider. Assist patients as needed with walking, transfers, dressing, undressing, preparing for the exam, and remain in the exam room when necessary or requested. Specimen management: obtain specimens for testing, perform phlebotomy and anterior nares nasal swab collections, record results in EMR and reconcile with logs, report findings to providers, perform quality controls per Point of Care Testing guidelines, and prepare specimens for transport as necessary. Perform EKGs and other outpatient screening tests per MD order, properly document results in EMR. Assist with minor surgical procedures by handing instruments, maintaining sterile field, positioning patient, and other duties within scope of responsibility. Function as a witness for procedural consents when required. Respond appropriately to emergency/code situations. Demonstrate competence in observing, treating, and caring for specific patients served in that practice, ranging from neonate to geriatric. Clinical Care Associates (CCA) MAs – if applicable: administer prescribed medications, give injections and vaccines, read PPD results, under the direction of the provider, and document in EMR. Clerical/Other Accountabilities Responsive and proactive telephonic patient care, including coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. Obtain and scan documents as appropriate, such as test results, faxes, reports, notes, referrals. Complete medical forms and other clinical requests for information as appropriate. Prepare and send patient correspondence as required. Assist nursing staff with maintenance of patient education materials. Clinical Care Associates (CCA) MAs : Promptly perform call‑backs as directed by provider, providing patients with follow‑up care instructions. Environmental / Safety Accountabilities Adhere to universal body fluids precautions and infection control policies; properly dispose of infectious waste; promote infection control by using appropriate hand washing techniques. Ensure patient care areas are kept neat, orderly, well stocked and properly prepared. Clean, disinfect, and sterilize instruments and equipment according to protocols; verify instruments and equipment are in proper working order; notify supervisor of malfunctions; set up equipment and instruments as per practice protocol. Clean and restock equipment as needed. Access secured areas to obtain items such as intravenous solutions and medication preparation supplies for stocking and maintaining pharmacy medication carts; retrieve supplies and medications/blood products from tube system; secure stock items in appropriate location; deliver patient‑specific medications/blood products to the assigned nurse or provider. Maintain temperature log for refrigerator or room temperature as needed. Maintain a safe environment and protect the patient from injury by observing patients at risk for falls, confusion, disorientation or wandering behaviors. Clinical Care Associates (CCA) MAs – if applicable: maintain medication storage closet inventory and security; check expiration dates; remove outdated items; perform daily code/crash cart checks as assigned. Other / Regulatory Ensure compliance with all applicable federal, state and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME). Be flexible and readily adopt new processes and engage in practice operation changes. Performs duties in accordance with Penn Medicine and entity values, policies and procedures. Other duties as assigned to support the unit, department, entity and health system organization. Qualifications HS Diploma or GED (Required). Completion of an accredited Medical Assistant program (or higher level equivalent). (Required). 2+ years of experience working as an MA may be considered in lieu of MA program completion. 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. #J-18808-Ljbffr Penn Medicine, University of Pennsylvania Health System