Account Coordinator

: The Company: H Contract, a division of Hooker Furnishings Corporation, is currently recruiting a H Contract Account Coordinator to work in our Martinsville, VA office. Hooker Furnishings Corporation, in its 101st year of business, is a designer, marketer, and importer of case goods (wooded and metal furniture), leather furniture and fabric upholstered furniture for the residential, hospitality and contract markets. The Position: We are looking for a detailed orientated candidate with excellent organization and customer service skills to join our team. This customer-focused administrative professional will ideally have previous experience with delivering a high level of service in a fast-paced environment. Main duties include:

• Answer representative, designer, dealer emails, phone calls and order status requests.
• Follow-up with customers and sales reps on orders and communicate activity with team(management, supply chain, operations, marketing, etc.) as needed.
• Administer any order modifications required and special needs to completion.
• Proactively communicate with dealers and reps to follow up on recent outstanding issues to ensure satisfactory resolution. Consult with appropriate internal resources to ensure timely resolution (general manager, sales manager, administrator, supply chain manager, or operations manager).
• Proactively keep customers up to date on fabric, parts, and production delays. Follow up on COM tracking from customers for expedited delivery to keep order on time as per current lead times.
• Supply requests for graded in fabric using the master list (Share Point). If not graded in, forward to administrator for grading.
• Ensure timely follow up with customers and sales reps (24 hour to 36-hour response time is required), even if additional information is needed. Provide daily follow up until the issue is fully resolved.

Candidates that will be a great fit will:

• Have a 2 year degree with experience in general business administration, and/or supply chain. Significant relevant work experience will be considered in lieu of education.
• Have strong Excel and Microsoft Office experience.
• Have strong decision-making skills and be highly self-motivated.
• Possess the ability to anticipate problems and develop a plan of action to prevent delays.
• Be detailed oriented with the ability to multi-task simultaneously.
• Be passionate about delivering a high level of service in a fast-paced environment.

Why Join Us:

• A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected Competitive compensation and bonus plan
• Successful and stable organization for over 100 years
• Multinational, global organization with 11 locations in the US and offices in Vietnam and China
• A culture that encourages forward-thinking, team-building and creative problem solving
• Career development focus including training opportunities and leadership development programs
• Tuition reimbursement program
• Emphasis on charitable giving and volunteering in our communities
• Focus on ESG (Environmental, Social, and Corporate Governance)
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions

Shift : Day Shift Pay : Depending on experience