Technical Support Supervisor - Commercial HVAC

Commercial HVAC Technical Support AnalystJoin the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!Daikin Applied is hiring a commercial HVAC Technical Support Analyst! The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through SalesForce.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location: Remote - Plymouth, MNWhat You Will Do:Provide intermediate level HVAC technical support to sales representatives, customers and service groupsManages large amounts of incoming calls and emailsPromptly and accurately enters all incoming requests within Salesforce CRMMaintains communication records, necessary paperwork within SalesforceReflect correct customer and case details with up-to-date informationBuild sustainable relationships and trust with customer accounts through open and interactive communicationIdentify and assess customers' needs to achieve satisfaction and takes the extra mile to engage customersCommunicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely mannerProvides information to customers on an on-going basis to answer questions or provide information with respect to their case statusProvide weekly and daily updates and reports of cases status and group metricsProvides authorizations for parts warranty request upon identifying quality related opportunitiesConducts training sessions in a formal classroom or on the job site on product application, operation and maintenanceConsults and collaborates with Engineering and Manufacturing on quality and product design improvementsMay provide coaching, and/or mentoring to a subordinate group or staff memberWrite service literature, including flow charts and create micro videosWorks closely with Manager on metrics, service opportunities, and manualsWhat's In It For You:Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much moreThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestMinimum Qualifications:Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline6+ Years of commercial HVAC experienceKnowledge of commercial HVAC and refrigeration systemsProficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)Outstanding relationship management and interpersonal skillsPreferred Qualifications:SalesForce CRM experienceBachelor's DegreeDaikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:Multiple medical insurance plan options + dental and vision insurance401K retirement plan with employer matchPaid time off and company paid holidaysPaid sick time in accordance with the federal, state and local lawTuition Reimbursement after 6 months of continuous serviceThe typical pay rate for the position ranges from $80,400.00 - $136,800 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!