Customer Support Specialist
$25k - $35kMercor
Job Description
Job Description
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Customer Success Engineer (India)
Type: Contract
Compensation: $25,000–$35,000
Location: Remote
Commitment: Substantial overlap with Pacific Time (PT/PST)
Role Responsibilities
- Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
- Surface systemic patterns and product risks to engineering and product leadership.
- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
- Communicate with precision, professionalism, and empathy.
Qualifications
Must-Have
- Ability to debug web applications.
- Degree in Computer Science , Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
- Experience building modern web applications ( React , Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications.
- Comfortable with AI systems . Experience with LLMs , agents, or generative models.
- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
- Familiarity with modern AI APIs ( OpenAI , Anthropic , etc.) or how agent frameworks ( LangChain , AutoGPT , etc.) function is a plus.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to: View email address on us.fitly.work
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
#hiringmercorVacancy posted 22 days ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist in San Francisco, CA vacancy
- ...infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. About the Role As a Customer Support Engineer, you'll be on the front lines of our customer experience. You'll work directly with customers to quickly triage...SuggestedWorldwideShift work
Happy Robot
San Francisco, CA3 days ago $90k - $120k
...Job Description Job Description Customer Support Specialist Location: San Francisco, CA (Onsite, 5 days/week) Compensation: $90,000–$120,000/year + rich, comprehensive benefits Employment Type: Full-Time About the Role We are seeking a technically curious...SuggestedFull timeATR
San Francisco, CA12 days ago- ...drive sustainable growth through continuous product quality improvement. About the Opportunity We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to nontechnical...SuggestedFlexible hours
unitQ
San Francisco, CAa month ago $70k - $90k
...standards of operational excellence and are a force for good. About the Job We are seeking a highly organized and customer-focused Customer Support Specialist to serve as the primary point of contact for our orthopedic distributors and business partners. This role is...SuggestedFull timeWork at officeRemote workOssium Health
San Francisco, CA9 days ago- ...finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small businesses... ..., so we’re looking to bring someone smart onto our Customer Support team to help us out. As a member of our Customer Support team,...SuggestedFull timeFixed term contractCurrently hiringShift workRotating shiftWeekend workDay shift
Mercury
San Francisco, CA4 days ago - ...excellence, and want to help build the future of finance, we invite you to join us. The Role Rogo is seeking our first Customer Support Specialist to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients. You...
$33 - $35 per hour
...Title- Customer support specialist (Onboarding) Location -Sunnyvale , CA Contract - 1 year (Likely of extension) Pay rate - $33- $35/hr Bilingual - Fluent in English and Mandarin (Proficiency in Mandarin is preferred as the successful candidate will be required...Contract workTemporary workWork experience placementIntelliPro Group Inc.
San Francisco, CA18 days ago$58.9k - $71.6k
...Customer Support Specialist - Risk Mercury is building a complete finance stack for startups. Since launching in 2019, we've grown to over 300,000 startups and small businesses around the world. As we continue to grow, ensuring a seamless, empathetic, and efficient...Odd job- ...The Customer Service/accounting clerk position will require the individual to be able to communicate and work well with others and in a team environment. Strong phone ability, you must be able to speak clearly and directly and follow directions. A quick and constant evolving...Work at office
U.S. Trust
San Francisco, CA21 hours ago - ...Customer Representative San Francisco, California, United States About the job Travel Customer Representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment...Immediate startRemote workFlexible hours
Archer Travel Group
San Francisco, CA2 days ago $76k - $136.73k
...ID #26WD98339Position OverviewAutodesk Water Customer Success is looking for a highly motivated Technical Adoption Specialist to serve as a trusted advisor to our customers... ...realize from Autodesk solutions and support continued account growthLeverage customer usage...Full timeFor contractorsAutodesk
San Francisco, CA3 days ago- ...location. Duration: 6+ months of contract We are seeking a customer-focused Call Center Representative with at least 12 months of... ..., transaction details, and payment-related questions. Support customers with debit cards, credit cards, online banking, mobile...Contract workRemote work
SOHO Square Solutions
San Francisco, CA2 days ago $23.05 - $27.11 per hour
...& graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be... ...regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting...Hourly payMinimum wageContract workWork at officeLocal areaShift workFedEx
San Francisco, CA12 days ago- ...Customer Service Representative Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation... ...in a professional manner Fill in during staff shortage Support shift lead in completing punch-list items Use proper...Hourly payMonday to FridayShift work
SBM Management Services
Daly City, CA1 day ago - ...Customer Service SpecialistPortfolio Reports to: Senior SupervisorCandidate must be local and be... ...time.Position Overview: The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing...Full timeLocal areaFlexible hoursShift work
Netpace
San Francisco, CA3 days ago - ...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer...For contractorsWork experience placementAfternoon shift
The Sherwin-Williams Company
San Francisco, CA20 hours ago - ...Job Summary The Digital Customer Support Specialist is responsible for delivering exceptional customer support for Cummins Digital Products and Services. This role serves as a primary point of contact for customers, end users, Cummins Distribution, and Dealer channels...Worldwide
Radiant Systems
San Francisco, CA4 days ago - ...Job Description Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and...Work experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift
Walgreens Boots Alliance
San Francisco, CA21 hours ago $26.6 per hour
...Job Description Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management... ...conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience...Hourly payWork at officeWorldwideFlexible hoursDay shiftAfternoon shiftSixt
San Francisco, CA1 day ago$19.61 - $20.5 per hour
...helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that...Hourly payLocal areaU-Haul
San Francisco, CA2 days ago$23 - $26 per hour
...by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step. We're adding... ...and the customer never repeats themselves Get the right specialist in fast - Financing, coverage, and genuinely complex problems...Hourly payFull timeWork at officeImmediate startMonday to FridayShift workAfternoon shiftEarly shiftHarper Group
San Francisco, CA4 days ago$22.55 - $25 per hour
...Learn behind-the-scene workings of an international airport. You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport. Experience how to effectively navigate through various challenges and flight...Full timePart timeLocal areaLong distanceFlexible hoursShift workWeekend workSFO
San Francisco, CA1 day ago$21.75 - $22.75 per hour
...safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI# : 1727... ...personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as...Weekly payFull timePart timeFor contractorsLocal areaImmediate startShift workNight shiftDay shiftAfternoon shiftEarly shiftChevron Stations Inc.
San Francisco, CA3 days ago$18.35 per hour
...CornerStone TTS is recruiting Customer Service Representatives to support individuals and families affected by natural disasters. English-speaking and bilingual English/Spanish opportunities are available. Location: Phoenix, Arizona — remote. Tucson applicants may also...Permanent employmentFull timeSeasonal workLocal areaRemote workShift workNight shiftAfternoon shiftEarly shiftCornerStone Technology Talent Services
San Francisco, CA2 days ago- ...'d love to hire! Round One Entertainment is looking to hire Customer Service Associates for our: Amusement (Arcade) Department... ...needed. Bowling and Events: Assign lanes, lend equipment, and support in-store bowling promotions. Clean and reset bowling and...Work at officeShift workWeekend work
Round One Entertainment
San Francisco, CA2 days ago - ...Customer Service Representative Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest...Full timeFor contractorsWork at officeRemote workRelocationAll shiftsMonday to FridayShift workAfternoon shiftEarly shift
Harper Group
San Francisco, CA3 days ago $21.75 - $22.75 per hour
...safely in a fast-paced environment while maintaining 100% total customer focus.Job Expectations:Maintain courteous, professional contact... ...good personal hygiene in compliance with CSI image standards.Support and follow established safety, security, quality guidelines as...Weekly payFull timePart timeFor contractorsLocal areaImmediate startShift workNight shiftDay shiftAfternoon shiftEarly shiftChevron
Daly City, CA3 days ago- ...Customer Service Representative Remote | Flexible Schedule | Training Provided We are looking for friendly, motivated, and detail... ...scheduling Training and onboarding Ongoing guidance and support Professional development opportunities Access to digital...Remote workFlexible hours
Alegria Travel Services
San Francisco, CA21 hours ago $21.5 - $22.5 per hour
...Job Description Customer Service Rep About the Role: The Customer Service Representative will be responsible for ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high levels of customer satisfaction. This...Work at officeXBP ASIA
San Francisco, CA4 days ago$19.61 per hour
...time Qualifications: ~ Fluent in English ~ Proficient reading and writing skills ~ Good communication skills ~ Strong customer service skills ~18+ years of age ~ Experience in a fast-paced environment ~ Multitasking skills ~ High energy and patience...Hourly payFull timeLocal areaCrunch Fitness
San Francisco, CA21 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist. Be the first to apply!
Related searches
- hospital customer service representative San Francisco, CA
- medical customer service representative San Francisco, CA
- customer service representative apply online San Francisco, CA
- customer service rep remote San Francisco, CA
- customer service representative night shift San Francisco, CA
- customer happiness specialist San Francisco, CA
- customer service officer San Francisco, CA
- benefit customer service representative San Francisco, CA
- customer service consultant San Francisco, CA
- customer service representative (remote from home) San Francisco, CA