Regional Operations Director
$140k - $200kThe Clark Agency Recruiters
Regional Operations Director – Parts & Service
Fresno Metro Area
$140,000 - $200,000 base salary + bonus
Job Summary
The Regional Operations Director will lead the growth and operational performance of the Parts & Service business across an assigned region. This role serves as the full P&L owner and is responsible for driving financial results, operational excellence, standardized processes, and talent development across multiple branches.
Key Responsibilities
- Own the complete P&L for the region — revenue, gross margin, operating costs, and profitability
- Drive operational and financial performance by analyzing key metrics and holding site leaders accountable
- Implement standardized processes and procedures across all locations, with urgency
- Lead, mentor, and develop Site/Branch Managers; build a strong service and performance culture
- Support recruitment, training, and retention of talent at the site level
- Work cross-functionally to support customer relationships and service sales growth
- Ensure branches have the right resources, tools, and training to execute the business plan
- Identify operational improvements and drive change management initiatives
- Represent the company professionally in the market and industry
Qualifications & Experience
- Bachelor’s degree preferred (Engineering or Business preferred)
- 5–10+ years of progressive leadership experience, ideally in heavy equipment, forklift, automotive dealership, or related service industries
- Proven P&L ownership experience managing multiple locations
- Strong financial acumen and ability to analyze business drivers
- Demonstrated success implementing processes and bringing structure to ambiguous environments
- Experience leading and developing teams in blue-collar / technical environments
- Excellent interpersonal, communication, and cross-functional collaboration skills
Ideal Candidate Traits
- High grit and resilience — comfortable with ambiguity and rapid growth
- Process-driven with a passion for building systems
- Self-motivated and continuously focused on improvement
- Service-oriented leader who enjoys developing people
- Inquisitive learner with mechanical aptitude or blue-collar affinity
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