Trainer

Corporate Trainer - Call Center Operations

Onsite / Hybrid Opportunities Available (Based on Business Needs)
Pay Rate: $22.66 per Hour
Full-Time Position

Shape the Success of High-Performing Teams

Are you a dynamic trainer who thrives on helping others succeed? Do you enjoy developing engaging learning experiences, coaching employees to peak performance, and driving operational excellence?

We are seeking an energetic and experienced Corporate Trainer to join our team. In this role, you will serve as a critical resource for employee development, delivering impactful training programs that support operational performance, customer service excellence, and continuous improvement initiatives within a fast-paced call center environment.

Reporting directly to the Training Supervisor, you will act as a Subject Matter Expert across multiple operational functions while designing, developing, and delivering training programs that empower employees to achieve success.

If you are passionate about learning and development, enjoy presenting to groups, and excel in both virtual and classroom settings, we want to hear from you.

Why Join Us?

Competitive Pay at $22.66 per Hour

Opportunity to Make a Direct Impact on Employee Success

Collaborative and Supportive Team Environment

Professional Development and Growth Opportunities

Diverse Responsibilities in Training, Coaching, and Process Improvement

Work with Leadership, Operations, and Client Partners

What You'll Do

Training Delivery & Facilitation

• Deliver engaging remote and in-person training programs with enthusiasm and professionalism
• Facilitate new hire, operational, refresher, and remedial training sessions
• Conduct pre-testing, post-testing, classroom exercises, evaluations, and coaching activities
• Adapt training methods to meet the needs of diverse learning styles and audiences

Training Development & Instructional Design

• Design, develop, and maintain comprehensive training materials and processing guides
• Create and update operational manuals, policy guides, and training documentation
• Ensure training content aligns with business objectives, quality standards, and contractual requirements
• Evaluate training effectiveness and implement improvements based on results

Quality Improvement & Performance Support

• Partner with managers and supervisors to identify training opportunities and performance gaps
• Develop targeted coaching and refresher training initiatives for employees not meeting quality standards
• Support continuous improvement efforts focused on service levels, productivity, quality, and customer satisfaction
• Monitor employee performance trends and recommend training solutions

Subject Matter Expertise & Collaboration

• Serve as a Subject Matter Expert (SME) across multiple operational areas
• Facilitate meetings with clients, business partners, managers, and operational teams
• Assist in identifying and resolving process, policy, and procedural challenges
• Support implementation of operational changes and system enhancements

Reporting & Administration

• Track and report training metrics, trainee progress, and class performance
• Monitor training program effectiveness and provide recommendations to leadership
• Maintain accurate training records and documentation
• Ensure timely completion of assigned projects and deliverables

Qualifications

Education

• Bachelor's Degree required

Experience

• Experience delivering both virtual and classroom-based training programs
• Experience designing, developing, and implementing training curricula
• Experience conducting training needs assessments and evaluating training effectiveness
• Experience creating and maintaining training documentation and instructional materials
• Experience supporting ongoing operational training programs

Preferred Experience

• Call center operations experience
• Government, public sector, healthcare, Medicaid, or CHIP program experience
• Experience with Learning Management Systems (LMS) and online training platforms

Skills & Competencies

Successful candidates will possess:

• Outstanding presentation and facilitation skills
• Strong verbal and written communication abilities
• Excellent interpersonal and relationship-building skills
• Strong analytical and critical thinking capabilities
• Ability to influence and engage diverse audiences
• Exceptional organizational and project management skills
• Strong coaching and mentoring abilities
• Flexibility and adaptability in a fast-changing environment
• Professionalism and confidence when presenting to groups

Technical Skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Learning Management Systems (LMS)
• Virtual training platforms and collaboration tools

Ideal Candidate Profile

You are a motivated training professional who enjoys helping others develop their skills and achieve success. You can confidently lead both virtual and in-person training sessions, simplify complex information, and build engaging learning experiences that improve employee performance and business outcomes.

Your ability to collaborate with leadership, serve as a trusted Subject Matter Expert, and drive continuous improvement makes you an invaluable asset to any organization.

Apply Today

If you are passionate about employee development, training excellence, and creating high-performing teams, we encourage you to apply today and become a key contributor to our organization's continued success.

Job Requirements

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.


We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.


MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.


We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!


MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.


Get started on your career journey today! Apply to become a part of the MMC Team!


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.