Technical Support Coordinator (Skillbridge Internship)

Job Description

Job Description

JSI Overview
Founded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI’s software expands awareness, surfaces patterns, and simplifies data complexity to support mission‑critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today’s multi‑source investigative environments—JSI has been protecting what matters for over 40 years.

JSI USA is seeking a motivated Technical Support Coordinator (Skillbridge) to play a key role in supporting our mission‑critical customer operations. In this 10‑week Skillbridge internship, you’ll gain hands‑on experience delivering high‑quality technical support while helping manage and enhance our training programs. This role is ideal for candidates who enjoy solving complex technical issues, communicating with end-users, and ensuring teams are equipped with the knowledge and resources they need to succeed. With a blend of troubleshooting, customer engagement, and training coordination, this position offers a well-rounded opportunity to build technical depth and contribute meaningfully to operational readiness.

We offer a relaxed, collaborative work environment where open communication and design discussions are encouraged. Our rewarding and stimulating atmosphere has contributed to an employee retention rate well above industry standards.

Role Overview

This position supports JSI’s mission-critical customer operations by delivering high-quality technical support while also managing training programs that ensure team readiness. This role is a part of a 10-week Skill bridge training internship. 

Technical Support Functions

• Deliver service and support to customer end-users across communication channels.
• Diagnose and resolve hardware/software issues.
• Follow SOPs and escalate issues appropriately.
• Document issues in the ticketing system.
• Maintain communication throughout issue lifecycle.
• Stay current with system updates.

Training Coordination Functions

• Coordinate onboarding and ongoing training.
• Identify skill gaps and future training needs.
• Update training materials and SOPs.
• Evaluate external training resources and budgets.
• Track training completion and readiness.
• Manage Continuing Professional Education Program.

Essential Requirements

• Customer-centric attitude.
• High School Diploma
• 2-5 years’ experience with at least three of: VMWare, Microsoft Server 2019+, Linux, Active Directory, PowerShell, Kubernetes, MSSQL, Cisco ASA, switches, SAN, server hardware, networking.
• Strong communication and troubleshooting skills.
• Ability to work independently or in teams.
• Able to obtain/maintain Top Secret Security Clearance.

Preferred Qualifications

• Bilingual (Arabic/Spanish preferred).
• Bachelor's degree in CIS, CS, or related field.
• Certifications: MCSE, Linux, VMWare, Cisco, A+, Network+, Security+.

Work Conditions

• Hybrid (Onsite & Remote)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.