Experienced HVAC Service Technician

Job Description

Job Description

The Service Technician performs semi-skilled to highly skilled work in the operation, maintenance, and repair of residential and light commercial service while educating homeowners on technical findings and investment decisions by presenting multiple options and solutions during in-home and commercial service calls.

Primary Responsibilities

• Service company customers by diagnosing, repairing, and maintaining residential HVAC systems.
• Service, repair, and/or recommend replacement of equipment, including but not limited to:
• Gas furnaces
• Air conditioners
• Heat pumps
• Electric furnaces
• Packaged terminal units
• Ductless split systems
• Humidification and dehumidification equipment
• Electronic air cleaners and air purification systems
• Residential control systems, including Evolution and zoning systems
• Troubleshoot, adapt, and resolve system issues to ensure proper equipment operation.
• Test all systems after service or repair to confirm proper functionality.
• Perform thorough system inspections to identify and prevent future issues.
• Clearly explain all services and repairs performed to customers.
• Assess system condition and educate customers on repair versus replacement options using a detailed cost-benefit analysis.
• Accurately document service activity, including:
• Age and type of each system component on invoices.
• Services completed.
• Discussions with customers regarding current and future equipment or service needs.
• Invoices and service-related costs.
• Debrief each service call with dispatch upon completion.
• Submit all parts receipts, packing slips, contracts, and invoices daily.
• Wear floor savers while working in customer homes.
• Inspect work areas for cleanliness upon job completion.
• Maintain the company vehicle, ensuring cleanliness and organization inside and out.
• Maintain a professional image at all times by:
• Wearing only company-approved Varsity Zone apparel.
• Following all safety policies and procedures.
• Adhering to Varsity Zone standards of performance and code of ethics.
• Maintaining a courteous and professional demeanor with customers and coworkers.
• Respecting customer property at all times.
• Participate in all company-sponsored training classes.
• Assist in mentoring and training maintenance technicians as appropriate.

Required Knowledge, Skills, and Abilities

• Minimum required years of verifiable residential HVAC service experience based on technician level
• Knowledge of the operational functionality of residential heating, air conditioning, and ventilation systems.
• Strong communication and customer service skills.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screen.

Education & Certification Requirements

• GED or High School Diploma.
• EPA Certification.
• NATE Certification.

Environmental Conditions

• Exposure to extreme temperatures.
• Climbing, heavy lifting, loud noise, crawling, confined spaces, pushing/pulling, carrying equipment, bending, turning, and kneeling.

Physical Requirements

• Ability to stand, walk, and climb ladders and stairs.
• Ability to work in confined spaces, including attics, basements, and crawl spaces.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
• Work assignments may be performed with or without reasonable accommodation to a known disability.