Client Services Representative

Future Opening: Client Services Representative Commission Paid time off Paid holidays About the Role: Sapphire Vacation Services LLC is looking for a motivated and personable Client Services Representative to join our growing team in San Diego, CA. We support vacation ownership members with account questions, reservations, and payment issues. You'll be the person on the other end of the line when someone needs something sorted out — and you'll help members find club services that fit how they actually travel. This is an exciting opportunity to be the face of our company, delivering exceptional support and building lasting relationships with our clients. If you thrive in a fast-paced environment and love helping people, we want to hear from you! Responsibilities: Handle inbound and outbound calls and emails from members Resolve account, reservation, and billing questions on first contact where possible Identify and present club services and upgrade opportunities to members Document interactions accurately in our systems Escalate complex issues with clear, complete notes Other duties as assigned Requirements: 1+ years of experience in customer service, client relations, or account management Strong verbal and written communication skills Proficiency with CRM software and Microsoft Office Suite Ability to handle sensitive client situations with empathy, professionalism, and discretion Highly organized with strong attention to detail and follow-through Experience in financial services, debt resolution, or hospitality industries is a plus Fluent in English and Spanish, spoken and written About Us: Sapphire Vacation Services LLC is a San Diego-based company dedicated to providing specialized recovery and resolution services within the resort and hospitality industry. Our clients trust us for our transparent, results-driven approach and our commitment to finding real solutions. Our team enjoys a collaborative, supportive work culture where every employee plays a meaningful role in our clients' success. Are you bilingual in English and Spanish? * Do you have experience with timeshare or vacation ownership? * Are you willing and able to commute to our office? * What makes you a good candidate for this position? * How many years of Customer Service experience do you have? * Are you legally authorized to work in the US? * Referral code from a current employee If no code provided, add their name instead. #J-18808-Ljbffr