Customer Service Representative I - Utilities

Job Description

Job Description

The City of Topeka’s Utilities department is seeking a customer-focused individual to join our dynamic team as a Customer Service Representative. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts.

What you’ll do:

• Answer incoming phone calls and take appropriate action as required.
• Process customer service requests, bill payments, transfer services, and customer updates.
• Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
• Assist with data entry and maintaining office records and correspondence.

The ideal candidate:

• Is passionate about providing excellent customer service.
• Has excellent communication skills with the ability to work in a fast-paced, high-volume environment.
• Has the ability to problem-solve and multi-task.
• Is proficient in the use of standard office software.
• Has prior call center and/or data entry experience.

Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours.

Minimum qualifications :

• High school diploma or equivalent.
• One year of clerical experience is required with one year of customer service experience preferred.

Entry rate of pay: $17.17 - $18.22 per hour, depending on qualifications

Click here to view the full position description. (please right-click and open in a new tab)

The City of Topeka offers a comprehensive benefits package, including:

• Medical, Dental, Prescription and Vision Insurance
• Paid Life/Long Term Disability Insurance
• Generous Paid Vacation & Holidays
• KPERS 401(a) Retirement Plan
• (457) Deferred Comp Savings Plan
• Short-Term Disability Insurance
• Free Onsite Health & Wellness Clinic
• Free in-house Wellness Center and a full-service fitness facility
• Employee Assistance Program

The City of Topeka is an Equal Opportunity Employer.