Lead Configuration & Integration Engineer, Customer Success (Brightflag)

Opportunity As a Lead Configuration & Integration Engineer, Customer Services at Brightflag, you will play a critical role within our Professional Services team, owning the end-to-end delivery of integrations between Brightflag and customer systems. This is a full‑stack, customer‑facing role that spans project management, requirements gathering, solution design, implementation, testing, and delivery. This is not a traditional solutions or integrations role; you will be directly contributing to how Brightflag evolves from a code‑driven integration model to an AI‑accelerated delivery engine. If you’re someone who can both build integrations today and reimagine how they should be built tomorrow, this role gives you a chance to have outsized impact. You will work directly with both technical and non‑technical stakeholders to understand business needs, design scalable integration solutions, and deliver high‑quality outcomes. You’ll be responsible not only for defining what should be built, but also for building it—leveraging existing APIs, data transformations, and increasingly, generative AI tools. This role sits at the center of a major transition in how we deliver integrations. Today, we rely on a mix of custom code and internal tooling. We are moving rapidly toward an AI‑assisted model using tools such as Claude Code and OpenAI Codex. You will be expected to operate effectively in both worlds—bringing hands‑on experience with traditional integration development while helping us evolve toward faster, more scalable, AI‑driven delivery. Success in this role requires strong ownership, technical depth, excellent communication skills, and a mindset focused on continuous improvement—helping us not just deliver integrations, but transform how we deliver them. What You Will Be Doing Own the end‑to‑end lifecycle of customer integrations, from discovery through delivery and post‑go‑live hypercare Lead requirements gathering and solution design sessions with both technical and business stakeholders Translate business requirements into technical designs, including data mappings, API interactions, workflows, and validation rules Design, build, test, and deploy integrations between Brightflag and third‑party systems (e.g., Accounts Payable, ERP) Write and maintain custom code, scripts, or transformations where needed to support integration logic Use generative AI tools (e.g., Codex, Claude Code) to accelerate development, testing, and documentation—while applying sound technical judgment Manage integration workstreams, including project planning, stakeholder coordination, timelines, and delivery tracking Develop and execute test plans, support UAT, and ensure integrations meet performance, reliability, and data integrity standards Troubleshoot and resolve integration issues, identifying root causes across systems and APIs Partner closely with Product and Engineering teams to improve integration patterns, tooling, and platform capabilities Help define and evolve Brightflag’s integration methodology, including templates, standards, and best practices Identify opportunities to increase efficiency through automation and AI‑assisted workflows Skills & Experience To be successful in this role, you need: 5+ years of experience delivering API‑based integrations in a customer‑facing or solutions engineering role Hands‑on experience with integration implementation, including coding, scripting, or configuring integrations—not just design Strong understanding of REST APIs, JSON/XML, authentication methods (OAuth, API keys, etc.), and common integration patterns Experience translating requirements into data mappings, workflows, and technical specifications Proven ability to manage projects end‑to‑end, including stakeholder communication and timeline ownership Experience working directly with customers, with the ability to explain technical concepts in clear, business‑friendly language Experience with traditional integration development approaches (custom code, scripts, internal tools) Familiarity or hands‑on experience with generative AI coding tools (e.g., GitHub Copilot, Codex, Claude Code) and an interest in applying them to real‑world delivery Strong problem‑solving skills and the ability to debug complex, cross‑system issues Bonus! Experience integrating with financial or Accounts Payable systems (e.g., NetSuite, SAP, Oracle, Coupa) Familiarity with integration platforms or middleware (e.g., MuleSoft, Boomi) Experience with API testing/documentation tools (e.g., Postman, Swagger) Proficiency in a programming language such as Python, JavaScript, or Java Experience working in Agile environments and using tools like Jira or Asana Life @ Brightflag A huge opportunity to make a real impact, to shape what we do and where we are going. The exposure and challenge you need to learn, grow and progress your career in a high growth environment. Complex technical and business problems to solve and the trust and autonomy you need to go and solve them. A sound, helpful team, in a friendly, values‑driven and inclusive environment. Competitive salary with base of $150,000 USD plus bonus 401(k) plan with company match. Comprehensive health insurance, life insurance and long‑term illness/income protection. Fully flexible work location and work patterns so you can balance life at home with life at work—come to the office, work at home… or enjoy a blend of both at your discretion. Location & Eligibility This role offers flexible working arrangements. You can work on a hybrid schedule with 2‑3 days per week in our New York office, or remote on Eastern or Central Time Zones in the US, you choose what works best for your lifestyle. New York or Chicago locations are strongly preferred. Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship or self‑sponsorship for this role. About Brightflag Hi, we’re Brightflag, the AI‑powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control. Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best‑in‑class Customer Success teams, Brightflag enables in‑house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel. Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. Compensation

$89,600.00 – $157,000.00 USD

This role is eligible for bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Benefits Medical, Dental & Vision Plans 401(k)

FSA/HSA

Commuter Benefits Tuition Assistance Plan Vacation and Sick Time Paid Parental Leave

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units are an Equal Opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Wolters Kluwer