Healthcare Parking Ambassador - HUP

Job Description

Job Description

Description

Address: 3400 Spruce St, Phila, PA 19104
Job Title: Ambassador
Pay: $18/hr
Shift: M-F 1pm-9pm

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. 

The Healthcare Parking Ambassador serves as the frontline representative for the Hospital parking operations, delivering exceptional customer service while ensuring safe, efficient, and organized parking experiences for guests, tenants, and visitors. This role is highly visible and customer-facing, requiring a friendly demeanor, strong communication skills, and the ability to assist patrons with parking-related needs. 

• Provide welcoming and professional experience to all customers and visitors 
• Greet and assist patrons with parking directions, payment options, and general inquiries 
• Monitor parking areas to ensure compliance with facility rules and regulations 
• Issue parking citations or warnings when necessary, following company policies 
• Respond promptly and courteously to customer concerns, complaints, or service requests 
• Assist with traffic flow during peak hours, special events, or emergencies 
• Monitor traffic flow in the hospital ramp and proactively communicate with valet drivers to prevent congestion or delays  
• Perform basic facility checks (e.g., signage visibility, cleanliness, equipment functionality) 
• Report hazards, incidents, or maintenance issues to management 
• Ensure compliance with hospital safety, privacy (HIPAA awareness), and infection-control expectations  
• Utilize parking systems or handheld devices as required 
• Maintain a clean, safe, and orderly parking environment 
• Represent the organization positively and professionally at all times 

• Strong customer service and interpersonal skills 
• Previous customer service, hospitality, or parking experience 
• Basic computer or mobile device proficiency 
• Ability to communicate clearly and courteously with diverse audiences 
• Ability to follow written and verbal instructions  

REQUIREMENTS:  

• Must be at least 18 years of age  
• High school diploma or equivalent preferred 
• Valid driver’s license with an acceptable driving record  
• Dependable, punctual, and professional in appearance and conduct 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

PHYSICAL DEMANDS:  

• Ability to stand and walk for extended periods 
• Ability to work outdoors in varying weather conditions 
• Ability to lift up to 25 pounds if required 
• Availability to work flexible schedules, including evenings, weekends, and holidays 
• Ability to drive vehicles short distances safely and efficiently  

WORKING CONDITIONS:  

• Work is performed outdoors for extended periods of time including up to the entire duration of shift.  
• Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes   

OTHER DUTIES:  

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for 

this job. Duties, responsibilities and activities may change at any time with or without notice

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only) 

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. 
• Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.  

(Part Time) 

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 

Union:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).