Customer Service Representative

Smoothstar Tech

Smoothstar Tech is hiring qualified candidates for work from home customer service position with Intuit TurboTax for the tax season. Agents will serve customers by providing product and service information; resolving product and service issues.

Customer Service Representative Job Duties:

• Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
• Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
• Act as a technical resource when assisting customers to resolve problems with devices and equipment.
• Provide support via phone and/or SmartLook one-way video and screen share technology.

Customer Service Representative Job Qualifications:

• 1 year of customer service call center, retail or helpdesk.
• Excellent technical and customer service skills passion for providing the BEST customer experience.
• Must have extensive experience with Windows OS, web browsing, email, and various software applications.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
• Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
• Excellent written and verbal communication skills and excellent phone etiquette (clear crisp speech).
• Requires strong active listening skills to accurately paraphrase a customer conversation.
• Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.