Member Care Specialist

Owning the member journey for estate planning attorneys, the full-time Member Care Specialist will provide high-touch support, drive system adoption, and resolve billing issues while working remotely. Key responsibilities Act as the primary operational contact for assigned member accounts, managing onboarding, retention, and support requests Monitor member engagement and proactively identify at-risk members to execute retention interventions Coordinate cross-functional efforts to ensure seamless transitions across membership tiers and facilitate communication between members and internal teams Required qualifications Proven experience in high-touch account management, member success, or client support, preferably in a membership or SaaS environment Technical proficiency with HubSpot CRM, project management software (Asana), and digital product ecosystems Strong problem-solving skills with the ability to identify disengagement risks and coordinate resolutions Meticulous attention to detail and process discipline in managing documentation and support tickets Exceptional written and verbal communication skills for translating complex information into clear member guidance