Shift Lead

Company Overview

NAYA strives to bring Middle-Eastern cuisine to the east coast. They offer a wide variety of customizable bowls, salads and wraps.

Position Overview

The Shift Lead works directly under the General Manager to help ensure all team members are working and have a clear idea of their responsibilities/duties. Shift Leads are expected to actively engage with all guests, ensuring everyone feels welcomed into NAYA. The Shift Lead will also assist with operation duties and should have a strong knowledge of kitchen operations, COGS and lab management.

Key Responsibilities

Operational Excellence

• Ensure store profitability by driving sales, controlling labor, and managing cost of goods.
• Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards.
• manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes.
• Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.
• Review and manage daily time punches to address any time clock issues.
• Control cash and receipts through adherence to cash handling and reconciliation procedures.
• Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs

Leadership & Team Development

• Hire, train, coach, and evaluate team members in conjunction with the General Manager.
• Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.
• Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.
• Resolve conflicts and escalate issues as needed to the General Manager
• Model and uphold HR policies, ensuring team members have access to available resources.

Guest Relations & Community Engagement

• Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach.
• Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation
• Promote NAYA's catering services and assist in taking orders as needed .
• Can execute all catering and third party orders with ease, understanding the importance of on time delivery.
• Make eye contact, greet guests warmly, and ensure the team upholds these standards.

Financial & Administrative Responsibilities

• Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.
• Perform cash counting, banking/deposit tasks, and manage discounts and promotions.
• Handle guest incidents and worker's compensation reports when necessary.

Additional Skills & Abilities

• Has mastered kitchen operations, COGS and labor management, line service and throughput
• Handle delivery issues and third-party dispatches promptly and efficiently.
• Ensure the store is opened and closed following NAYA's opening and closing procedures.
• Serve as a strong role model, earning team respect and providing coaching as needed.

Requirements

2+ years of related leadership experience at a similar caliber concept required

Pay Range

USD $18.00 - USD $22.00 /Hr.