QA Manager

We’re looking for motivated, engaged people to help make everyone’s journeys better.Position is responsible for food safety and quality engineering and control on processes supporting operation, system, policy and procedure auditing; leads quality improvement projects, drives defect prevention on flight attendant comments and detections. Acts as the primary business quality project manager for Corporate Quality Assurance requirements and regulations.Main Duties and Responsibilities:Supports all customer and regulatory audits within the responsible facilitiesWorks side-by-side with Operation Managers to assure compliance to HACCP requirements are metWorks as part of the corrective action team to address non-conformities related to product, process and serviceExecutes monthly self-assessments on the elements of food safetyExecutes the required food safety related testing as defined in HACCP planPlans for quality (capital, supplier quality, plant quality).Evaluates and reports on performance trends related to qualityManages Quality Engineering projects, including operative supportive functionsLeads and monitors improvement projects as assignedAudits implementation of quality systems for effectiveness by verifying activitiesResponsible for maintaining and managing the corrective action systemMonitors the accuracy and compliance of HACCP records as defined in the corporate proceduresReinforces quality awareness to the management and work staffSchedules and manages the daily activities and task of the sanitation porters (if defined as a responsibility)Manages continuous improvement projects in quality elementsPlays a key role in implementing the business management systemImplements the quality system detailed in the quality manualChampions quality improvement efforts and initiates problem solving efforts and assures implementationDrives prevention vs. detection of defects tracking key performance indicators and daily patrol of production areasResponsible to lead product defect investigationsResponsible to lead investigations of alleged food poisoning, Hard-foreign and soft foreign objectsResponsible to manage the compliance with USDA / APHIS regulationsResponsible to manage food product suppliers of the unit including auditing of local suppliersCoordinates actions to prevent the occurrences of nonconformities to internal, Federal and State lawsMaintains customer compliance resolution on defects including alleged food poisoning if neededResponsible for the identifying and maintaining of key performance metrics for the Quality organizationContinuously improves plant procedures for monitoring and ensuring conformance to specifications for incoming raw materials as well as for finished productsActs as the primary liaison to Corporate QA Compliance TeamPlays a key role in training and coaching of quality requirements to all levels in the business unit’s organizationResponsible for safety, quality and compliance to customer specificationEnsures optimum business processes to support full customer and regulatory compliance in terms of quality and food safetyStays attuned to and prepares adaptation to changes in customer, company and regulatory changes in requirementsAt times liaises with customers and regulatory agenciesResponsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functionsCompletes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI “Preventive Controls Qualified Individual” according to company policy.Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification.QualificationsEducation:Bachelor's degree in food science, quality, technical or business related field from an accredited 4-year college or university requiredWork Experience: Minimum of 5 years quality assurance experience in a manufacturing environment, with preference in food manufacturingJob Skills:Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods and quality auditingKnowledge of lean standard tools, TQM methodologyBasic lean, six sigma knowledge, and continuous improvement understanding a plusDetail orientedProject management experienceStrong organizational skills, able to prioritize responsibilities and multi-taskTechnical Skills: (Certification, Licenses and Registration)ServeSafe certification preferredHACCP certifiedLanguage / Communication Skills:Strong interpersonal skills, interact well with multiple departments as requiredAble to work with little supervisionExcellent reading, writing, and oral communication skillsMulti-lingual a plusJob DimensionsGeographic Responsibility: USType of Employment: Full timeTravel %: 20%Exemption Classification: ExemptInternal Relationships: External Relationships:Work Environment / Requirements of the Job: Regularly stands, bends, lifts and moves intermittently during shifts. Must be to lift, pull, push, and move products, equipment, and supplies daily. There may be physical discomfort due to temperature in production area, coolers, and freezersBudget / Revenue Responsibility:Organization StructureDirect Line Manager (Title): General ManagerDotted Line Manager (Title, if applicable): Sr. Compliance ManagerNumber of Direct Reports:Number of Dotted Line Reports:Estimated Total Size of Team:gategroup Competencies Required to be Successful in the Job:Thinking – Information Search and analysis & problem resolution skillsEngaging – Understanding others, Team Leadership and Developing PeopleInspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving – Delivering business results under pressure, Championing Performance Improvement and Customer FocusDemonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone’s day betterThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: We anticipate that this job will close on:10/30/2026Please clickhereto view our North America Applicant Privacy Notice.If you want to be part of a team that helps make travel and culinary memories, join us!SummaryLocation: San Francisco, CA, USAType: Full time