GENERAL MANAGER

Select how often (in days) to receive an alert: What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary The Conference Center General Manager is responsible for the overall leadership, management, and daily operations of a premier corporate conference center, ensuring exceptional service, operational excellence, and a seamless experience for executives, employees, clients, and distinguished guests. This role oversees all aspects of conference center operations, including event planning and execution, hospitality services, meeting room management, audiovisual technology, catering coordination, facilities readiness, vendor relationships, and staff supervision. Serving as the primary point of accountability for conference center performance, the General Manager maintains the highest standards of professionalism, discretion, efficiency, and hospitality while supporting the organization's business objectives and corporate culture. Key Responsibilities: Conference Center Operations & Management Direct and oversee all daily conference center operations, ensuring consistent delivery of high-quality services and exceptional guest experiences. Manage conference rooms, executive meeting spaces, event venues, and associated hospitality areas to maintain optimal functionality, presentation, and readiness. Establish and maintain standard operating procedures, service standards, and operational best practices. Oversee meeting room reservations, space utilization, event logistics, and scheduling priorities. Ensure conference facilities consistently reflect the organization's brand, image, and professional standards. Proactively identify opportunities to enhance operational efficiency, service delivery, and the overall conference center experience. Executive Meetings & Event Management Lead the planning, coordination, and execution of executive meetings, board meetings, client presentations, corporate conferences, receptions, and special events. Partner with executive assistants, senior leadership, internal departments, and external stakeholders to understand meeting requirements and deliver customized event experiences. Hospitality & Guest Experience Establish and maintain a luxury hospitality environment consistent with the expectations of a leading global professional services organization. Deliver personalized, attentive service to senior executives, clients, business partners, and VIP guests. Provide leadership, direction, and supervision to conference center personnel and supporting hospitality teams. Coordinate staffing assignments, daily responsibilities, scheduling, and event coverage based on operational requirements. Catering & Food and Beverage Operations Oversee catering coordination and food and beverage services for meetings, conferences, and corporate events. Collaborate with catering partners and vendors to develop appropriate menus, service arrangements, and event-specific hospitality offerings. Manage relationships with external vendors, service providers, catering partners, and equipment suppliers. Coordinate with Facilities, Information Technology, Security, and other internal departments to maintain operational readiness. Support the development, management, and monitoring of conference center operating budgets. Track operational expenses, vendor costs, catering expenditures, and resource utilization. Strategic Planning & Continuous Improvement Develop and implement initiatives to elevate the conference center's overall service experience and operational performance. Evaluate existing processes and introduce improvements that increase productivity, consistency, and efficiency. Executive-level hospitality and client service Conference center and corporate event operations Strategic planning and operational leadership Team management, coaching, and development Executive and stakeholder relationship management Budget oversight and cost optimization Vendor management and contract coordination Event logistics and project management Crisis management and proactive problem-solving Confidentiality, discretion, and professional judgment Exceptional organizational skills and attention to detail Strong communication and cross-functional collaboration Associates at Flik Hospitality are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. #J-18808-Ljbffr Compass Group USA