IT Support Network Engineer - Contractor

XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.Job Responsibilities:Provide day-to-day end-user technical support for HelpDesk, systems, and network issuesManage IT asset management, IT hardware configuration and hardware/software deploymentFamiliar with Windows/MacOS/Linux system and application, installation and troubleshootingCreate and maintain IT documentAssist IT Engineer with IT Operational tasksMonitor and maximize the efficiency and security of current networksTroubleshoot network problems and maintain network availability, security, and performanceInstall, configure, and maintain network devicesMaintain and create network documentsWork closely with US IT teams, China Network team, and vendors to design and implement new network solutionsImplementing disaster recovery proceduresOther IT related tasks and projects Manager assignsRequirements:5+ years of experience as an IT support Engineer5+ years of experience as a network administrator supporting mid-large size companies5+ years of hands-on experience maintaining and implementing network infrastructure5+ years of experience supporting end users with network issuesHands-on network hardware experience including server hardware, routers, switches, firewalls, IP cameras and phoneSolid working experience with various networking protocolsStrong documentation and organizing skillsExcellent communication skills – both written and verbal (Strong plus if bilingual in Mandarin)Great project management and time management skillsStrong analytical and troubleshooting skillsBusiness awareness and great service attitudeGreat team player and ability to follow instructionsNetworking certificationsNice to have:5+ years of experience in planning, designing, and analyzing networkStrong understanding of security and networking best practices to protect company infrastructureStrong physical and software network troubleshooting skills for complex environmentExperience with various brands of network devices (Strong plus if familiar with H3C devices)What do we provide:A fun, supportive and engaging environment.Infrastructures and computational resources to support your work.Opportunity to work on cutting edge technologies with the top talents in the field.Opportunity to make a significant impact on the transportation revolution by the means of advancing autonomous driving.Competitive compensation package.Snacks, lunches, dinners, and fun activities.We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, sexual orientation, religion, national origin, disability, veteran status or marital status or any other prescribed category set forth in federal or state regulations.