Resident Communications Specialist

Job Description

Job Description

Position Summary
A senior apartment high-rise is seeking a part-time Resident Communications Specialist.

This position supports resident engagement, communication, and select administrative functions. The role is responsible for developing/designing clear, accurate, and engaging communication materials, assisting with coordination of resident services and activities, and supporting day-to-day operational tasks that enhance quality of life for residents.
The ideal candidate is creative, detail-oriented, highly organized, and able to work independently while maintaining a high level of accountability in a regulated affordable housing environment.
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Key Responsibilities
Resident Communications & Engagement
• Develop and design the monthly resident newsletter with a high level of accuracy and clarity
• Manage and update resident communication platforms (e.g., digital message boards)
• Create flyers, announcements, and promotional materials for resident programs and services
• Support clear communication practices recognizing the needs of a senior population
Program & Event Coordination
• Assist with planning, organizing, and promoting resident activities and events, if needed
• Coordinate logistics for internal programs, including scheduling, materials, and communication
• Provide occasional on-site support during events, if needed
Administrative & Operational Support
• Coordinating housekeeping services for residents, including scheduling and communication
• Support general administrative functions as assigned by leadership
• Assist with special projects that support operational efficiency and resident satisfaction

Technology & Systems Management 
• Utilize software programs such as Canva, Microsoft Office Suite, and communication platforms
• Leverage AI tools and other technologies to improve efficiency and quality of work
• Learn and adapt to new systems, including property management or communication software as needed
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Qualifications
Required
• Strong written and verbal communication skills
• High attention to detail with a focus on accuracy
• Ability to work independently and manage multiple priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Experience with design tools such as Canva or similar platforms
• Strong organizational and time management skills
• Comfort working in a senior housing or service-oriented environment
Preferred
• Experience with senior services and community-based programs
• Familiarity with HUD or regulated housing environments
• Experience with digital communication platforms or content management systems
• Experience using AI tools to support workflow and productivity
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Schedule & Compensation
• Part-Time Position (20 hours per week; flexible scheduling based on operational needs)
• Hourly rate 
• Cell phone allowance provided
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Working Conditions
• On-site in a senior residential community
• Combination of administrative work and resident interaction
• Occasional evening or event-related hours may be required
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