Service Advisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Dealership Service Advisor - Key CDJR of Newcastle Newcastle, ME, US Are you a motivated professional who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions offering a commission-based compensation with unlimited earning potential, with a career path to grow. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions. Responsibilities Oversee service orders and flow of drive lane Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians’ time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Happiness scores at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of the service department Set schedules and assigns tasks to service department employees Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain a good working relationship with factory(s) and foster positive employee relations Collaborate with upper management to make service department hiring and discipline decisions Qualifications Excellent organizational skills Demonstrated ability to manage others Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team-oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license #J-18808-Ljbffr Key CDJR