IS Business Analyst

Job Summary Calpine Energy Solutions has partnered with Community Choice Aggregators (CCA) in California to provide communities with a choice to purchase cleaner energy at competitive rates. CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible for ensuring a high level of operational excellence by ensuring accurate and timely daily invoicing processes and audit requirements as well as assisting with various operational tasks. CCA Billing Analysts are key components of this rapidly growing program; making themselves an essential part of Calpine Energy Solutions expanding services. Job Responsibilities Responsible for supporting users, creating and maintaining training documentation and desktop procedures. Acts as liaison between the business user community, application vendors, 3rd party vendors and the Application Support organization. Provide day to day operational troubleshooting for system issues, bugs, and fixes. Implement processes and controls to ensure 100% accuracy in daily processing and billing. Perform user and integration testing for application upgrades, patches and hot fixes. Runs various queries on settlement and billing application data to validate interfaces are operating properly and data content is accurate. Develop business requirements documents based upon knowledge of the business processes and meetings with the business owners. Responsible for supporting users and deliver training for Revenue Manager upgrades and enhancements. Job Requirements Requires a bachelor's degree, preferably in computer science, mathematics, business, economics or at least 3 years of equivalent work experience. Desire at least 1 to 2 years of retail energy related experience. Must possess initiative, advanced decision-making skills and problem-solving abilities. Must possess a working knowledge of the retail DA and CCA energy billing process (specific knowledge of Solutions' systems and processes is desired). Experience with Customer Care Operations, and Billing software (Excelergy Revenue Manager is required). Experience with basic SQL query tools to extract information from databases (SQL Server) and source applications is required. Strong Microsoft Excel skills required, including experience with macros and VBA. Requires excellent verbal and communication skills. Ability to identify issues, analyze data, develop, recommend, and implement solutions. Must be self-motivated, goal oriented, and able to learn independently. Advanced Proficiency in Excel Requires problem solving ability and sufficient knowledge of system analysis skills. Must possess initiative, advanced decision-making skills and problem-solving abilities. Must be able to handle multiple requests at the same time and be able to prioritize one's workload. Experience with every phase of the System Development Life Cycle Ability to develop and test data in accordance with system requirements to achieve expected results. Ability to work in a team environment. Ability to effectively communicate and gather conceptual ideas and turn into functional requirements. Ability to convey technical information in a clear and concise manner to other less technically oriented customers Ability to perform queries using SQL for Microsoft SQL Server. Salary Range $70,304 - $99,062 Equal Employment Opportunity Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to View email address on click.appcast.io. Determination on requests for reasonable accommodation are made on case-by-case basis. Please view Equal Employment Opportunity Posters provided by OFCCP here This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr