Warehouse Supervisor

Job Description

Job Description

Description:

The Warehouse Supervisor role is to support the daily operations of our thrift store production room. This role includes assisting with store functions such as donation processing, moving pallets, accessing short and long-term storage of donations, and ensuring safety guidelines are followed by all team members.  This role also serves in a leadership capacity as the “manager on duty” when needed. The Warehouse Supervisor will help ensure smooth operations and uphold a positive, mission-focused environment for both staff and customers.

Essential Job Functions 

• Supervise and actively participate in processing donations, moving pallets of donations, and loading trucks while adhering to safety guidelines.  
• Work with the production team and volunteers to ensure efficient workflow, maintain quality standards, and meet production goals. 
• Support FOH operations as needed by working at the register, stocking inventory. 
• Provide friendly and helpful customer service while sharing Worthwhile’s mission.
• Serve as manager on duty in the absence of the Store Manager or Assistant Store Manager.
• Open and close the store, including arming/disarming the security system.
• Create shift assignments for staff and volunteers when management is not available.
• Troubleshoot issues with the Point of Sale (POS) system.
• Assist in training new staff and volunteers on sorting, pricing, register use, and general onboarding.
• Provide coaching and constructive feedback to team members.
• Support the organization and workflow of the back workroom and donation areas.
• Perform other duties as assigned by management.

• Health Insurance - Medical, Dental, and Vision
• 2 weeks of PTO
• 8 paid holidays
• Counseling Sessions
• 50% off merchandise
• Simple IRA
• Maternity/Adoption/Foster Care Leave: 4 weeks at 50% pay

• Be part of a meaningful mission helping survivors of human trafficking
• Collaborative and supportive team culture
• Employee discounts at our Worthwhile Thrift Stores 

Knowledge, Skills, & Experience Required: 

• Prior warehouse experience
• Prior management or leadership experience
• Experience operating heavy equipment
• Experience working in nonprofit or mission-driven environments
• Must be at least 18 years or older
• High School diploma or GED certification is required 
• Previous retail and customer service experience required
• Proven leadership skills and ability to supervise others
• Strong communication, teamwork, and organizational skills
• Customer-focused, professional, and flexible in a dynamic retail environment
• Basic math proficiency

Physical & Travel Requirements

• Ability to sit/stand for extended periods; lift up to 40 lbs
• Available to work Saturdays
• Must maintain a consistent schedule of 37–40 hours per week