New Patient Sales Agent (Dental Call Center)

Job Description

Job Description

New Patient Sales Agent (Dental Call Center)

Pelican Landing Dental · Estero, FL · Onsite, Hybrid, or Remote (FL) · Full-Time
Pay: $24.20 - $29.14 per hour, plus bonus

Are you a closer who makes people feel cared for?

Pelican Landing Dental is a fee-for-service, concierge-level practice, and the way we answer the phone is where that experience begins. We're hiring a New Patient Sales Agent to own our incoming new-patient calls and turn them into booked appointments. This is a sales seat, not a front-desk or supervisor role. Your entire focus is conversion: giving every caller a white-glove experience from hello and turning interest into a scheduled visit.

Most of our callers have never used a fee-for-service practice. They're used to handing over an insurance card and paying nothing up front. A big part of this role is confidently explaining our model, reframing cost into value, and giving people a reason to choose us over a high-volume, in-network office.

Work arrangement (we're flexible for the right person)

• Onsite: our Estero office, near Coconut Point
• Hybrid: a mix of in-office and home, for candidates within commuting distance of Estero
• Remote: open to fully remote candidates located anywhere in Florida who bring both a strong sales background and dental experience

What you'll do

• Convert incoming new-patient calls into scheduled appointments
• Handle out-of-network and cost objections by selling the quality and value of our care
• Explain our fee-for-service model clearly and confidently, including how we file PPO claims on the patient's behalf
• Follow up on leads and unconfirmed appointments so nothing slips
• Keep clean, accurate notes in our practice software (CRM/PMS)

What every candidate needs

• Proven sales ability with a track record of converting inquiries into commitments
• Excellent verbal communication and a warm, polished phone presence
• Comfort discussing fees and money with confidence
• Strong organization and follow-through; comfortable learning CRM/practice-management software

By work arrangement

• Onsite & Hybrid: a strong sales background, skills, and competencies are required. Dental office experience is preferred (fee-for-service or concierge practice a big plus), but not required. Hybrid candidates must live within commuting distance of Estero.
• Remote: a strong sales background is required, and dental office experience is also required. Because remote team members ramp without in-person support, you'll need both the sales ability and the dental fluency to hit the ground running. Must reside in Florida.

What we offer

• Competitive hourly pay plus bonus tied to your results
• A concierge-level practice that values quality over volume
• Monday-Friday schedule, no weekends
• Room to grow. This is an agent role today, with a clear path to advancement for the right performer

We're hiring for sales skill, dental savvy, and white-glove warmth. If you love turning a first call into a lasting patient relationship, apply today.

Work Location: In person