General Manager

Job Title: General Manager

Department: Lifestyle/Residential

Reports to: Regional Manager

Job Type: Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The General Manager is responsible for overseeing all daily operations of a business unit, facility, or location to ensure efficient performance, profitability, and customer satisfaction. This role manages cross-functional teams, drives business growth, and ensures compliance with company policies and standards.

Key Responsibilities:

Operational Leadership

• Manage all aspects of daily operations including staffing, inventory, customer service, membership and facility management.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Monitor financial performance including budgets, expenses, and revenue to meet targets.
• Coordinate with property management and community boards, as applicable, to align resident and membership offerings.
• Identify, vet and manage relationships with vendors for equipment maintenance, repairs and facility upkeep.
• Ensure all vendor work complies with facility safety standards and insurance requirements.

Team Management

• Lead recruitment, training, and development of employees to build a strong, motivated team.
• Foster a positive workplace culture that emphasizes teamwork, accountability, and high performance.
• Conduct regular performance evaluations and address employee relations issues as needed.
• Prepare and submit payroll on a weekly basis.

Customer Experience

• Ensure excellent customer service standards and respond to customer feedback or complaints promptly.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Provide wellness driven service offerings to resident and membership base such as personal training, group exercise classes and social lifestyle events.
• Represent the building brand in all resident & member interactions.
• Serve as the primary point of contact for resident inquiries about fitness and wellness amenities.
• Opportunity to provide personal training on a weekly basis for additional compensation. Must hold a personal training certification by an ARCH accepted institution.

Business Development & Membership

• Collaborate with leadership to set sales targets, marketing initiatives, and growth strategies.
• Analyze market trends and competitor activity to identify new opportunities.
• Manage vendor relationships and negotiate contracts as necessary.
• Drive fitness membership sales through prospecting, outreach and tours.
• Meet & exceed monthly fitness membership sales targets.
• Process membership applications, contracts and payment setup.

Compliance & Safety

• Ensure compliance with all legal, regulatory, and safety standards.
• Oversee health and safety protocols and maintain a safe working environment.

Qualifications:

Education & Experience

• Bachelor's degree in Business Administration, Management, or related field preferred.
• 5+ years of management experience in a relevant industry.
• Proven track record of managing teams and driving business results.
• Personal Trainer certification preferred, but not required.

Key Competencies

• Strong leadership and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Financial acumen and ability to manage budgets.
• Effective communication and customer service skills.
• Ability to multitask and adapt in a fast-paced environment.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.