Manager, Ad Experience Reporting

Base pay range $95,000.00/yr - $110,000.00/yr Company Overview NBCUniversal is one of the world’s leading media and entertainment companies. We create world‑class content, distribute it across film, television, and streaming, and bring it to life through theme parks and consumer experiences. Our portfolio includes NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, a premium ad‑supported streaming service, as well as Universal Studio Group and Universal Destinations & Experiences. Job Description The Manager, Ad Experience Reporting is responsible for day‑to‑day escalation and support for digital client reporting deliverables and the QA queue. You will focus on ensuring reporting analysts meet external and internal SLAs, that the QA queue is cleared in a timely manner, and investigate discrepancies flagged by internal teams and reporting tools. Your top priorities are to maintain a strong working relationship with Account Management and Senior Operations Leadership and to implement process enhancements to best support the business. Responsibilities Serve as the primary point of escalation for day‑to‑day digital client reporting deliverables. Oversee timely completion of all reporting requests, ensuring that internal and external SLAs are consistently met. Ensure that the QA queue is properly addressed in a timely manner and shift resources when needed during volume increases. Provide guidance, direction, and support to reporting analysts to maintain quality, accuracy, and efficiency. Partner closely with Account Management to ensure reporting outputs align with client expectations and campaign needs. Maintain strong communication with Senior Operations Leadership regarding team performance and challenges. Monitor workflow, prioritize tasks, and allocate onshore/offshore resources to ensure smooth execution of all reporting requests. Proactively identify and resolve issues or bottlenecks in the reporting process. Qualifications 3+ years of experience in digital advertising, media, or analytics. Bachelor’s degree in Marketing, Business, Communications, Data Analytics, or a related field (or equivalent experience). Strong understanding of digital media metrics, reporting tools, and campaign performance terminology. Excellent communication skills with the ability to problem‑solve complex data issues. Proficiency with reporting platforms, ad servers, and analytical tools such as Freewheel, Google Ad Manager, DCM, and Excel. Strong organizational skills and attention to detail. Desired Qualifications Innovative thinker with acute awareness of managing competing initiatives. Digital media and/or marketing experience. Ability to set and self‑manage goals, deadlines, and multiple assignments concurrently in a project‑based environment. Expert knowledge of digital ad operations with the ability to problem‑solve issues. Ability to train and present to Ops and Sales organization. Proficiency in MS Word, Excel, Access, PowerPoint, HTML, JavaScript. Ability to thrive in a continuously changing environment. Additional Information Hybrid: This position is designated as hybrid, requiring contribution from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in‑office requirements at any time. Benefits: Eligible for company‑sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $95,000 - $110,000 (bonus eligible) As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to View email address on click.appcast.io. Referrals increase your chances of interviewing at NBCUniversal by 2x. #J-18808-Ljbffr NBCUniversal