Front Desk Agent

Seeking a Front Desk Agent to join our TEAM! Posted: Jul 6, 2026 Responsibilities In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us. Requirements Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willingness to train the right customer service professional is expected. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment! Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) Fluency in English: additional languages preferred. Spanish language skills are highly desired Flexible schedule required for days, weekends, and holidays High energy with effective and influential people skills. Positive attitude and the desire to motivate others The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas Benefits 401k Health/Dental/Vision/Life/Voluntary Insurance Management Development Program TEAM and Travel Discounts Vacation/Well/Holiday Pay Referral Bonus Program In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. Hyatt Centric Waikiki Beach | Honolulu, HI, US #J-18808-Ljbffr