Group Reservations Coordinator

Sales & Services Coordinator

We are seeking a highly organized, guest service-focused professional to join our Sales & Events team as a Sales & Services Coordinator. This role handles the day-to-day work behind group business. That includes reservations, room blocks, guest communication, and keeping details accurate across systems. You will serve as a central point of contact for clients and internal teams, ensuring accuracy across systems, seamless communication, and a high-quality guest experience. This position is ideal for someone who enjoys structured, detail-oriented work, takes pride in getting the details right, and is looking to build consistency and expertise within a stable, operations-focused role.

Essential Functions:

• Reservation & Group Block Management
• Create, modify, and manage individual and group reservations
• Build and maintain room blocks, rooming lists, and reservation links
• Monitor pickup, pacing, and inventory; communicate risks and updates to Sales Managers
• Ensure accuracy of rates, availability, and billing setup across all reservations
• Guest & Client Communication
• Serve as a primary point of contact for group clients via phone and email
• Respond to inquiries, requests, and changes with professionalism and urgency
• Communicate booking details, policies, and updates clearly
• Group & Event Execution Support
• Coordinate group details across departments to ensure seamless execution
• Lead and prepare internal resume meetings and distribute resume packets
• Coordinate amenities, VIP arrangements, and group logistics
• Create and manage event signage and supporting materials
• Sales Support & Administrative Coordination
• Manage incoming leads and assist with pipeline tracking
• Maintain CRM systems, calendars, and internal documentation
• Prepare sales materials and internal communications
• Data Accuracy, Reporting & Systems
• Maintain accurate data across all systems (PMS, CRM, contracts, resumes)
• Audit reservations, routing, billing, and group setup for accuracy
• Track and report on key metrics including pickup, pacing, funnel, and forecast
• Identify discrepancies and proactively resolve or escalate issues
• Cross-Department Coordination
• Partner with Front Office, Revenue Management, Accounting, and F&B teams
• Communicate group needs, changes, and priorities clearly across departments
• Support operational alignment to ensure a consistent guest experience

Qualifications:

• Required: 13 years of experience in hospitality, reservations, front office, or administrative support
• Experience managing high-volume phone and email communication
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Outlook, Excel, and Word
• High school diploma or GED
• Preferred: Hotel experience, particularly with group reservations or room blocks
• Experience with systems such as Opera PMS or Delphi
• Experience supporting a sales or events team
• College degree

Bi-weekly pay, health benefits, 401k. $50,000-$60,000 The salary range for this position is $50,000 to $60,000 annually.

This company is an equal opportunity employer.