Network Support Engineer L1

We are seeking a detail-oriented Network Support Engineer L1 to monitor, support, and maintain our core network infrastructure and daily IT operations. In this role, you will act as the vital link between end-users, system administrators, and infrastructure teams, ensuring maximum uptime, fast incident resolution, and strict adherence to network security protocols and industry standards.

Core Responsibilities

• Network Monitoring & Incident Management: Perform daily network checks, monitor system health, log support tickets, and resolve Tier 1 network connectivity and hardware issues.
• Troubleshooting & Maintenance: Diagnose LAN/WAN, Wi-Fi, VPN, and DNS/DHCP issues; perform basic router and switch configuration updates; escalate complex network outages promptly to L2/L3 engineering teams.
• Documentation & Compliance: Maintain accurate network topology diagrams, device inventories, and standard operating procedures (SOPs); ensure compliance with IT security policies and data governance standards.
• Technical Support: Assist internal employees and clients with network access, onboarding, and connectivity troubleshooting across hybrid workplace environments.
• Vendor & Asset Coordination: Serve as a point of contact for ISP vendor ticketing, hardware dispatch, and third-party technical support during network maintenance windows.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (Required).
• Experience: 0–2 years of experience in network administration, IT helpdesk, or technical support environments.
• Technical Skills (Required):
• Strong foundational knowledge of TCP/IP, OSI model, routing/switching concepts, Subnetting, and VPNs.
• Familiarity with network diagnostics tools (Ping, Traceroute, Wireshark, Putty).
• Understanding of network protocols (DNS, DHCP, SNMP,
• Excellent troubleshooting, organizational, and technical writing skills.
• Preferred Skills & Certifications:
• Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification (or active preparation).
• Basic knowledge of cloud networking concepts (AWS/Azure) or firewall configurations.
• Experience with ticketing systems (Jira, ServiceNow, Remedy).

What We Offer

• Targeted Placement: Direct exposure to enterprise networking projects in the Tech and IT infrastructure space.
• Professional Growth: Mentorship from senior network engineers and hands-on exposure to enterprise-grade routing, switching, and security infrastructure.
• Technical Upskilling: Guidance on industry-standard certifications and advanced networking protocols.

Ready to Take the Next Step? Email your updated resume to: View email address on click.appcast.io