Customer Experience Specialist (Fixed-Term)

Customer Experience Specialist (Fixed-Term)

Bozeman, Montana, United States; Missoula, Montana, United States

We're a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors. Driven by our mission to awaken the adventurer inside everyone, we build products that optimize every outdoor experience and inspire confidence to get out and go further.

We're a high-growth tech company. The pace is fast, the work takes grit, and ambiguity is part of the job. As the world changes around us, we adapt - continuously evolving how we build, prioritize, and deliver.

Our business moves quickly, and there's real opportunity to shape what we build next. Each of our verticals - Hunt, Offroad, Backcountry, and Fish - is at a different stage of maturity, which means the challenges you encounter and the impact you have will vary depending on where you sit and what the business needs most.

We operate with an experimentation mindset, continually iterating and improving how we solve problems. We expect our people to use the latest tooling, including AI, thoughtfully and responsibly, pairing human judgment with technology to increase quality, speed, and impact.

Our impact comes to life through the products we build, in the stories of our customers, and in our growing commitment to land stewardship and recreational access.

About This Opportunity

onX is seeking a Customer Experience Specialist (Fixed-Term) with a passion for helping all customers to find their way and place in the outdoors. The Customer Experience team provides personalized support that meets the needs of each person, whether they are planning their first trip or an adventure of a lifetime. This role will serve as a guide to onX customers, sharing our love of wild places through uncomplicated and informative support experiences that build confidence.

As a Customer Experience Specialist, you will be responsible for providing best-in-class support to our customers through multiple channels, including phone, email, sms, and live chat. Your written and verbal communication skills are advanced, you are tech-savvy and your ability to educate and interact with people from all walks of life with varying technical abilities is exceptional. You will be resourceful in uncovering customer-facing issues and identifying creative solutions, all while leveraging the technologies at your disposal. You will be joining a fun and dedicated team focused on supporting each other, constantly growing product knowledge and expertise, and making an impact on the business. This is a fixed-term position through the end of the year, and will report to a Customer Experience Manager.

Essential Job Duties & Functions

• Serve as the main point of contact for onX customers via phone, email, SMS or live chat.
• Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices.
• Solve complex customer issues by using the toolset provided.
• Play a vital role in product development by documenting and sharing end-user suggestions and issues.
• Maintain a high satisfaction rating while always acting in the customer's best interest.
• Advocate for comprehensive solutions to customer-facing problems.
• Upsell our product when beneficial to the customer; incentive pay eligible.

What You'll Bring

• 1-3 years of experience in a customer service or related position
• Clear written and verbal communication skills
• Experience working in a fast-paced, high-volume environment
• Ability to maintain a flexible schedule during hunting season, including scheduled coverage on Saturday or Sunday
• A customer-first mindset and strong interpersonal skills; ability to be the customer's advocate
• Organized and detail-oriented, bringing a positive, solutions-focused mindset and the ability to think on your feet

Added Bonuses

• Experience working with customer service software
• Call center experience
• Passion for the outdoors
• Existing onX product knowledge

The OnX Experience

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we're not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don't limit ownership - they make it possible. You'll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You'll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you'll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

Where You Can Work

Missoula, Bozeman, or remote from Montana. Our Customer Experience team is predominately based in Missoula, where they have a hybrid of onsite and home office work model. Upon completion of onboarding, fixed-term staff with an appropriate work-from-home environment may work remotely with manager approval.

How You'll Be Compensated

onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $21.00 to $23.00 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description.

What We're Offering You

• Competitive salary
• Medical benefits, including a no-monthly-cost medical plan
• PTO accrual (vacation, holidays, sick time)
• Eligibility for a bonus at the end of your term
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Amazing outdoor industry perks

Performance Essentials

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at View email address on click.appcast.io.

Position open until filled. At onX, we believe that unique perspectives make us stronger. By bringing together people with different experiences, ideas, and viewpoints, we fuel innovation and move closer to our mission of awakening the adventurer in everyone. We are proud to be an equal opportunity employer and are committed to fairness not only in hiring, but also in development, compensation, and promotion. Our goal is to build an inclusive community where every team member can show up authentically and thrive. Together, we win as one team. Come join us!

onX Maps will never ask for credit card or SSN details during the initial application process. For your digital safety, apply only through our legitimate website at onXmaps.com or directly via our LinkedIn page.

onX does not sell any Personal Information, but we may transfer employment related records to our service providers or third parties that provide business services to onX or as required by law. For more information, see our Privacy Policy.

As part of our interview process, your conversation may be recorded for documentation purposes to allow interviewers to focus fully on the discussion. Recordings are confidential and accessible only to authorized personnel. Please note, onX respects all applicable laws regarding recording consent, and you will have an opportunity to opt-out if preferred.